Claims Customer Service Representative

Job description

Description
Class of 15 - Troy, MI.
Training Schedule: 8:30am to 5pm Monday through Friday <- Training is fully on-site and training will go from 11/12 to 12/9.
Hires will join the Rise Acadamy/Nesting period statring on 12/10 to 1/7
Hired employees will be eligible for the hybrid schedule once they have been taking calls for a full 30 days which will be the month of January.

They will be eligible for hybrid starting February if they are meeting expectations.

Must achieve 95% quality and 85% adherence scores.
Hybrid schedule is based off of performance, adherence, attendance and quality expectations.
Shift after training and nesting will be assigned based on business needs of the assigned bank.

Shifts offered for this class are 9:30am to 6pm and 10am to 6:30pm.

Monday through Friday
The client is looking to add to their Call Center Loss Drafts Team.

This is a high level call center position that is mainly dealing with homeowner claims.

Calls can be as quick as 1 minute all the way up to 45 minutes.

A lot of the calls are with clients who are upset that their repair has not been completed or their funds are still being held by Proctor.


Responsibilities:
- Will be handling about 40-50 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.
- The calls will be pertaining to existing homeowner claims
- Navigate between multiple systems to find the answer
- Research through the claim tool to be able to assist the customer and provide accurate information
- Handle escalated calls as needed
- Be the liason between client, the homeowner and the lender
- Be able to be cool under pressure and handle upset customers
- Update case notes in the Claim system to ensure everything is documented and updated
- Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.


- Outbound calls are also often necessary.
Skills
customer service, inbound call, escalation calls, mortgage, contact center, bilingual, spanish, insurance, call center
Top Skills Details
customer service,inbound call,escalation calls
Additional Skills & Qualifications
MUST HAVE:
- Working cellphone with service (need to dual athenticate)
- At least 1 to 2 years of Call Center Experience (preferably in escalations, claims, or insurance)
- Ability to handle difficult conversations.

A lot of their callers are not very nice
- Efficient in using a windows PC computer and navigating their software system (not the most user friendly system)
- Typing: at least 35 WPM
- Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
- Reliable transportation
NICE TO HAVE:
- insurance or mortgage experience
- experience working with auto claims or any type of claims
- someone who has worked for medicaid/medicare as they are typically working with those profile callers
Experience Level
Entry Level
#PriorityEast
Pay and Benefits
The pay range for this position is $18.00 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Troy,MI.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

Other General