Urgent! Client Account Support Senior Analyst - Cigna Healthcare - Hybrid (Dallas, TX) Job Opening In Plano – Now Hiring The Cigna Group
Please note: This hybrid role will require the incumbent candidate to come into the local Cigna office 2-3 days per week.
The Sales Client Account Support Senior Analyst role provides professional
input to Client Services assignments and projects for a designated book of
business.
This role delivers specific delegated tasks in managing a moderately complex book of business as assigned by the manager.
Accountable to
proactively manage, respond and address client and broker inquiries through service plans to facilitate results attainment for the client experience and net promoter score (NPS), persistency and overall customer growth.
The ideal
candidate will have demonstrated experience and ability to manage all services aspects of Client Account service delivery, product offerings, funding types and platforms for assigned accounts within a market/region.
This includes
managing business relationships, delivery of moderately complex client and broker requests, using independent judgment and discretion, proactive service support and management of sensitive cases.
Key responsibilities will also
include facilitating root cause analysts and issuing resolution across matrix lines.
The incumbent candidate must be based out of the following office:
Dallas, TX
Responsibilities:
Serve as primary point of contact for a designated book of business and responsible to service excellence for clients and broker partners that include handling day-to- day service related needs, proactive issue identification, resolution and root cause analysis.
Coordinates with manager and/or account manager to meet clients’ needs and ensure potential problems are averted.
Keeps account manager informed of account status and opportunities for expanded business.
Attend geographically assigned local market client/broker meetings
Completes day-to-day Client Account Support tasks without immediate supervision, but has ready access to advice from more experienced team members.
Tasks involve a degree of forward planning and anticipation of needs/issues.
Resolves non-routine issues escalated from more junior team members.
Builds strong relationships with the client/broker, proactively identifying the needs of the customer and satisfying the customer in a timely manner.
Makes on-site presentations to existing and prospective clients to educate and inform on products as required and in support of client retention.
Exhibits expert knowledge and understanding of moderately complex processes, compliance and regulatory requirements and can effectively apply in a fast- paced environment.
Understands multi-product and benefit options for dual systems, platforms, funding types.
Provide support for designated Client Service Operations Lead team on all issues and initiatives related to resolving issues or delegating to matrix business partners as needed.
Accountable to collaborate with the Sales team to understand the products, benefits and services for sold cases.
Make independent decisions and present proactive solutions/approaches to mitigate delays and potential service risk.
Specifically identify risks, diagnose problems, perform root cause analysis, understand notifications as well as changes, influence, solve problems and make recommendations.
Including participation in project execution.
Provide subject matter knowledge to cross-functional teams and influence business partners accuracy and importance of timely submission to execute.
Attention to detail, accuracy and ability to work under tight time constraints and communicate effectively for team success.
Qualifications:
Bachelor/Associate’s degree in a related field preferred or at least 3-5 years of related experience.
Previous sales operations, service, sales support skills and working knowledge/experience strongly preferred
Exceptional customer centric skills and knowledge in all product and funding types strongly preferred.
Strong attention to detail; Ability to quickly understand the Clients’ needs and expectations.
Proven Strong analytical and problem solving skills, strongly preferred
Organized and experienced in meeting tight deadlines
Strong communication and interpersonal skills (verbal, written)
Ability to consistently meet tight deadlines and work under pressure
Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Salesforce is required
Prior experience working with matrix partners and external customers is preferred
Ability to attend client/broker events locally with potential to travel
Must have a valid Drivers License
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Client Account Potential: Insight & Career Growth Guide
Real-time Client Account Jobs Trends in Plano, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Account in Plano, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 45816 jobs in United States and 122 jobs in Plano. This comprehensive analysis highlights market share and opportunities for professionals in Client Account roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! The Cigna Group is currently hiring and seeking a Client Account Support Senior Analyst Cigna Healthcare Hybrid (Dallas, TX) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Client Account Support Senior Analyst Cigna Healthcare Hybrid (Dallas, TX) Jobs Plano.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Cigna Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Client Account Support Senior Analyst Cigna Healthcare Hybrid (Dallas, TX) Jobs United States varies, but the pay scale is rated "Standard" in Plano. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Client Account Support Senior Analyst Cigna Healthcare Hybrid (Dallas, TX) typically include Sales Representatives, Services and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Client Account Support Senior Analyst Cigna Healthcare Hybrid (Dallas, TX), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Client Account Support Senior Analyst Cigna Healthcare Hybrid (Dallas, TX) interview at The Cigna Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Cigna Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Client Account Support Senior Analyst Cigna Healthcare Hybrid (Dallas, TX) is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!