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Urgent! Client Application Support Engineer (US Citizen) Job Opening In Pittsburgh Pennsylvania – Now Hiring enkompas Technology Solutions

Client Application Support Engineer (US Citizen)



Job description

Title Client Application Support Engineer (US Citizen)

Type Contract to hire

Location: Pittsburgh (Downtown)

Pay Up to $35 per hour



JOB SUMMARY

Provides post implementation technical support via telephone to clients and our client's internal staff to ensure that incidents and problems are accurately resolved in a prompt and courteous manner.



PRIMARY DUTIES AND RESPONSIBILITIES


  • Responds to incoming calls from clients and manages call issues in an ACD environment according to departmental guidelines and policies to ensure prompt and courteous service.

  • Collaborates with peers, senior engineers, management, other internal departments, and clients to troubleshoot, and provide workarounds and solutions to internal and external clients in a timely manner.

  • Escalates cases based on departmental guidelines.

  • Submit software defects and enhancements as per departmental guidelines to ensure software design changes are properly documented and prioritized.

  • Perform application testing to ensure software functionality meets agreed-upon specifications.


EDUCATION


  • Bachelor's in computer science, software engineering, MCSE or related is preferred.

  • Associate in Computer Science, Software engineering, MCSE or related is required.

  • A+, Network+, and Microsoft is preferred.


EXPERIENCE


  • Experience providing external end user applications or desktop support.


  • Experience supporting Microsoft SQL server.


  • Experience supporting Microsoft server.


  • Experience providing external IT support .


SKILLS


  • Excellent interpersonal and client support skills.

  • Excellent communication skills both written and oral.

  • Excellent problem-solving and troubleshooting skills.

  • Working knowledge of Microsoft SQL Server Software.

  • Working knowledge of remote access software such as RDP, Cisco VPN, Bomgar, etc.

  • Work support knowledge of CISCO Networks, AWS servers, and Packet Captures.




Required Skill Profession

Other General



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