Job Summary
Client Experience Manager
(Location: Long Island, NY – in-office preferred, hybrid/remote considered)
A growing independent insurance agency is seeking a Client Experience Manager to lead a personal lines customer service team.
This front-line leadership role is responsible for driving retention, coaching and developing staff, and ensuring high-quality service delivery in a fast-paced, call center–style environment.
What You’ll Do:
Lead, coach, and hold accountable a team of licensed account managers, assistants, and claims support.Oversee personal lines and high-net-worth client service operations.Design and execute retention and cross-sell strategies to improve client retention and revenue.Track and analyze service metrics, ensuring efficiency and client satisfaction. What We’re Looking For:
5+ years of personal lines insurance service leadership experience.Active P&C licenseStrong background in retention/renewal strategies and performance management.Applied EPIC experience preferred.Personable, data-driven leader who thrives in a high-volume service environment. Compensation: $85,000 – $100,000 base + performance bonus (commensurate with experience).
#post
Kylee Shimabuku