Client Operations Manager, Analytics Operations

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.

Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Client Relations Manager, Analytics Operations

Locations: Remote | Connecticut, Florida, Georgia, Kansas, Minnesota, Missouri, North Carolina, New Hampshire, Tennessee, Texas

Get To Know Us:

SS&C Distribution Solutions is a trusted provider of data, analytics, and insights to the asset management industry within the U.S., U.K., and other regions of the world.

We harness advanced analytical and data science techniques to deliver actionable insights and drive profitable outcomes for our clientele.

We are currently seeking a full-time Client Relations Manager to join our team; this position may be hybrid or fully remote, depending on the location of the associate.

As a Client Relations Manager, you will create analytical reports, perform statistical analyses, and prototype product enhancements on large sets of customer, internal, and third-party industry data.

This includes identifying, interpreting, and validating trends and patterns to uncover business opportunities and solve our clients most forefront business problems.

Why You Will Love It Here!

• 
  Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans


• 
  Your Future: 401k Matching Program, Professional Development Reimbursement


• 
  Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays


• 
  Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave


• 
  Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees


• 
  Training: Hands-On, Team-Customized, including SS&C University


• 
  Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Ideate and create new analytics models and metrics using advanced techniques to help drive sales growth for clients based on their position in the marketplace and their target customers.


• Build and support the automation of ongoing deliverables for the suite of SS&C Distribution Intelligence products and services.
  
  This includes the building of validation checks on all output to ensure quality and consistency in client delivery.


• Run ad-hoc queries at various levels of aggregation across a variety of data sets to conduct research on client-specific questions and issues; communicate analysis results directly with clients via both calls and emails.


• Prepare analytical insights for use in client sales meetings via PowerPoint presentations, Excel documents, etc.


• Work cross-functionally with multiple internal teams including data stewards, development teams, sales teams, and product managers to resolve data integrity issues, ideate new product offerings, run summary statistical analyses, and ensure smooth delivery to clients.

What You Will Bring:

• Minimum of 3 years of professional experience in an analytics role and a bachelor's degree or higher in a quantitative field such as Statistics, Mathematics, Data Science, Economics, or Engineering.


• At least 2 years of hands-on SQL experience, with strong proficiency in Microsoft Office tools including Excel, PowerPoint, Word, and Outlook.


• Ability to work independently with minimal supervision and maintain a high level of engagement and responsiveness during work hours.


• Experience with R, Python, or other programming languages, and familiarity with Amazon Redshift, DB2, or similar databases.


• Knowledge of data visualization tools such as Amazon Quicksight and an understanding of quantitative, statistical, or data science modeling techniques.


• Strong communication skills with the ability to clearly articulate techniques and translate data into actionable insights to drive client value.


• Preferred: Operational experience with large language models (LLMs) and a proven track record of delivering analysis that supports customer segmentation, predictive analytics, campaign targeting, or customer insight reporting.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc.

or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Required Skill Profession

Operations Specialties Managers