Client Service Associate

Job description

Sparks Financial is a holistic wealth management firm, providing a top-notch experience to our valued clients.

Our mission is to help people define, build, and enjoy prosperous lives, and we are honored to be a member of the Northwestern Mutual Private Client Group to bring this mission to life.  We are recognized by Barron's, Forbes, and Denver Business Journal as one of the top wealth management firms in the country, managing over $1.5 billion for clients nationally.

As we continue to grow, the ideal team player will have an impeccable attention to detail and seek ways to impact processes and clients.  Learn more about our firm on our .

The Role

The Client Service Associate will assist in the relationship and management of client's household planning alongside Private Wealth Advisor, Associate Private Wealth Advisor, and/or Private Wealth Service Advisor.

This role is responsible for utilizing operational knowledge in risk, investments, and planning to help execute and implement workflow items to achieve client's goals. 

Responsibilities of the Role

• Support advising teams in all aspects of client relationship management, including client/household scheduling, servicing, and ensuring client information is correct and consistent.
• Prepare presentation material for client and prospect meetings with high level of attention to detail.
• Attend client meetings to support our advising teams with memorialization of meeting notes and action items.
• Complete all follow up/action items that arise during client interactions, including servicing items and ownership from start-to-finish of all operational procedures. 
• Complete periodic internal reviews of managed households/ clients; working to identify areas of opportunity and data inconsistencies to review with our advising teams.
• Exemplify excellent communication skills across multiple business units, working collaboratively towards client goals with key stakeholders.
• Gain an understanding of Northwestern Mutual product selection including risk, wealth, holistic planning, and the integration of all three concepts. 
• Participate in weekly, monthly, and quarterly meetings to share and develop skills and best practices.
• Ad-Hoc project requests as they arise.

What You Will Bring to the Team 

• 1-2 years in financial services preferred, experience in financial planning is a plus.
• Bachelor's degree or equivalent secondary education.
  
  Equivalent relevant experience and training may be substituted.
• Resident Life and Health Insurance Licenses required (or earned within first 30 days of employment).
• Long Term Care License Required (or earned within determined frequency after hire).
• FINRA SIE, Series 6 or 7, and Series 63 Licenses preferred.
• Ability to receive, prioritize, and complete workflow items regarding current financial situations and goals.
• Ability to complete analysis, source necessary information from outside business partners, and work alongside the Operations Team to execute assigned tasks.
• Demonstrated ability to work collaboratively with multiple business units, sourcing necessary information, and organizing deliverables in a consistent and concise manner.
• High level of attention to detail and detail orientation.
• Excellent communication and interpersonal skills.
• Demonstrated ability to handle the execution of confidential and time sensitive information.

What We Provide

• Starting salary of $65,000 - $75,000 (contingent on industry experience) + quarterly bonuses
• Hybrid work environment with remote work on Tuesdays and Fridays after successful completion of introductory period
• Company paid industry licensing including study time and exam course material
• Paid Time Off, 11 observed holidays, and birthday day off 
• Paid parental leave and paid sabbatical
• Medical, Dental and Vision benefits
• 401(k) retirement plan with up to 4% match
• Employer-paid Short-Term Disability, Long-Term Disability, and Long-Term Care reimbursement
• Cell phone stipend, paid parking, health and wellness stipend, and more perks

Sparks Financial provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, genetics, Veteran status, or other legally protected characteristics.

In addition to federal law requirements, Sparks Financial complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Sparks Financial will not discriminate or retaliate against applicants for failing to disclose wage rate history in accordance with applicable law.

Sparks Financial expressly prohibits any form of workplace harassment based on race, color, religion, marital status, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of Sparks Financial employees to perform their job duties may result in discipline up to and including discharge.

Required Skill Profession

Information And Record Clerks