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Urgent! Client Service Manager II Job Opening In Ridgeland – Now Hiring Gallagher

Client Service Manager II



Job description

Overview

We are seeking a Client Service Manager to join our growing team in our personal lines division who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?

We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

How you'll make an impact The Branch Client Service Manager is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations.

This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor.

The Branch Client Service Manager directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

Successfully and profitably manages an assigned group of accounts.

Builds and solidifies relationships with existing clients by providing exceptional ongoing care.

In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.

Secures existing business and drives the sale of additional services and lines of coverage.

Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.

How will you affect the business?

Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.

Secure existing business and drive the sale of additional services and lines of coverage.

Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.

Guide your team members in addressing a client’s risk management needs through consultative conversations.

Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.

Conduct periodic audits to ensure compliance standards and service levels are met.

Maintain accurate client and policy data and documents within the Gallagher system.

Use Gallagher's technology to improve productivity and quality.

Effectively manage multiple competing priorities.

#LI-LO1 About You Skills for Success: Develop professional relationships with internal and external partners Utilize your resilient and adaptable mentality in the face of shifting priorities Eagerness to collaborate with all Gallagher teams and employees! Requirements: Bachelor's degree with minimum 1+ years client service and/or personal lines OR- High School degree/GED with a minimum of 3+ years client service and/or personal lines Property and Casualty Insurance License Proficiency in Microsoft Office Compensation and benefits We offer a competitive and comprehensive compensation package.

The base salary range represents the anticipated low end and high end of the range for this position.

The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

**The benefits summary above applies to fulltime positions.

If you are not applying for a fulltime position, details about benefits will be provided during the selection process.


Required Skill Profession

Operations Specialties Managers



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    Unlock Your Client Service Potential: Insight & Career Growth Guide


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