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Urgent! Client Service Representative Job Opening In Southfield – Now Hiring Better Life Plans

Client Service Representative



Job description

Better Life Plans is seeking a compassionate and responsible Customer Excellence Team Member to help answer questions related to consumer debt and creditor lawsuits.

Individuals should possess a strong attention to detail and be able to work both independently and as a team.

If you are looking for a rewarding position with a great work environment, and a company where helping people on a daily basis is what we do best, then this is the place for you!


Responsibilities



  • · Take incoming telephone calls from customers.

  • · Make outbound calls to customers, providing updates and answering questions.

  • · Respond appropriately to customer objections and questions.

  • · Deliver accurate descriptions of products and/or services to customers.

  • · Navigate computer systems to properly assist the customer and locate customer data or other electronic information.

  • · Record each call by accurately documenting statuses and comments in the CRM.

  • · Resolve problems for clients.

  • · Work closely with other departments to request and provide assistance as necessary.

  • · Maintain a high level of service with customers and meet performance targets.

  • · Develop and maintain productive working relationships with team members.

  • · Strong attention to detail is a must.


Qualifications


Required



  • High School Diploma or GED.

  • Communicate both verbally and in written format at a high level.

  • Exhibits a passion and commitment to great customer service by consistently.

    delivering excellent service to every customer.

  • Intermediate skills in MS Office Suite of applications, including Microsoft Word and Outlook.

  • Able to multi-task and focus on several responsibilities at once.

  • Strong attention to detail.

  • Able to work independently with little direct supervision .

  • A strong sense of accountability and executing assignments at the highest level.

  • Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form.


Preferred



  • 2+ years in a call center, retail, or other customer-facing role.

  • Experience in FDCPA guidelines.

  • Effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization.

  • General knowledge of Microsoft Windows and Outlook.

  • BILINGUAL SPEAKERS ENCOURAGED TO APPLY.


This role may be a fit for you if:



  • You are ACCOUNTABLE for your own cases and need minimal supervision.

  • You display TEAMWORK in doing what it takes to get the job done.

  • You are ADAPTABLE to the ever-changing work environment.

  • You are DRIVEN to provide the best experience for our clients.

  • You bring a positive ATTITUDE to work every day.

  • You truly CARE about the clients you serve.


BENEFITS



  • Pension/401k Package

  • Fully Remote

  • Medical Insurance

  • Dental and Vision Insurance

  • Paid Time Off

  • Paid Holidays

  • Long Term and Short Team Disability

  • Life Insurance

  • MORE!


Required Skill Profession

Information And Record Clerks



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