Urgent! Client Services Consultant I Job Opening In Aurora – Now Hiring MetLife
Location: Aurora, IL and Tampa, FL.
This role may also be based out of any MetLife Group Benefits Regional Sales office.
This role is hybrid, and expected candidates must come into the office two days a week.
The Team You Will Join
As a new hire in employee benefits services, you will participate in a comprehensive four-month training program that integrates structured classroom instruction with practical, on-the-job experience.
This training is designed to develop your knowledge of the employee benefits industry, MetLife’s group benefits offerings, operational systems, and client service capabilities.
Upon successful completion of the program, you will transition into the role of Client Service Consultant (CSC), where you will provide administrative support and client service to MetLife group insurance customers.
The Opportunity
The Client Service Consultant (CSC) is responsible for the day-to-day administrative service support of multiple Regional Market clients.
This position is essential for understanding the customers’ needs and delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.
This is an exciting opportunity to join an amazing team! Are you an experienced professional passionate about building relationships?
Do you possess great collaboration and communication skills?
Do you like to innovate and identify process improvements?
Then you would make a great client service consultant on our team.
Success in this role requires excellent organizational, interpersonal, and communication skills, both written and verbal.
The CSC is responsible for overall accountability for the day-to-day administration of multiple complex clients.
You’ll collaborate closely with internal MetLife teams in an environment where every contribution is respected, and every perspective is heard.
How You’ll Help Us Build a Confident Future (Key Responsibilities)
Overall accountability for the day-to-day administration of multiple or complex clients, including:
* Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
* Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
* Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
* Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance
* Comprehends competitors’ products, industry trends and legal developments impacting business
* Firm knowledge of MetLife’s group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems
What You Need to Succeed (Required Qualifications)
* 2+ years of equivalent experience within the insurance space or similar
* Excellent organizational, interpersonal, and communication skills, both written and verbal.
* Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible.
* General understanding of the U.S. economy and employee benefits industry.
* Proficiency in Microsoft Office software.
* Self-motivated to learn more about the business and proactive in personal development.
What Can Give You an Edge (Additional Skills)
* Experience with products such as Core, Disability, and Voluntary products.
* Ability to balance client expectations with MetLife capabilities.
* Project management skills including problem-solving, attention to detail, analytical thinking, and decisiveness.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com.
This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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Unlock Your Client Services Potential: Insight & Career Growth Guide
Real-time Client Services Jobs Trends in Aurora, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Services in Aurora, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 67868 jobs in United States and 125 jobs in Aurora. This comprehensive analysis highlights market share and opportunities for professionals in Client Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! MetLife is currently hiring and seeking a Client Services Consultant I to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Client Services Consultant I Jobs Aurora.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MetLife adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Client Services Consultant I Jobs United States varies, but the pay scale is rated "Standard" in Aurora. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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Before the Interview:To prepare for your Client Services Consultant I interview at MetLife, research the company, understand the job requirements, and practice common interview questions.
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