Urgent! Client Services Support Manager Job Opening In Joliet – Now Hiring Saddle Creek Logistics Services
Description
Responsibilities
• Represent and act as a liaison to work in conjunction with Directors, Managers, Supervisors, and Client Services associates to plan, develop, and implement procedures for our clients to ensure facility, client service, and warehousing best practices are followed.
• Proactively identify process improvements that enhance the Client(s)’ experiences and streamline operations.
• Provide a positive response to problem resolution and ensure all relevant departments are adequately involved and kept informed; escalate complex issues to Sr. Manager as appropriate.
• Develop, coordinate, motivate, and lead multiple project teams simultaneously to ensure completion of requirements and confirm project deliverables are on-time and to the end customer’s expectations.
• Interface with internal stakeholders, clients, and consumers to resolve issues and provide proactive communication.
• Create and deliver effective written and verbal presentations to operations and customers, as necessary.
• Initiate formal project plans to ensure initiatives and post-meeting follow-ups are prompt and well-executed.
Qualifications
Education/Experience
• Bachelor’s Degree (preferred); High School Diploma/GED required
• 3-5 years of customer service/account management experience, preferably within a direct-to-consumer eCommerce environment
Knowledge, Skills, and Abilities
• Must have a proven history of providing exceptional customer service, which assists in the development and retention of clients
• Strong interpersonal and communication skills at all levels of the organization, both internally and with the client organization
• Ability to achieve desired results and influence others while creating strong relationships with clients and internal associates
• Ability to travel up to 50%
• Proficiency in Microsoft Office applications; Word, Excel, and PowerPoint
• Ability to read, analyze, and interpret policies, metrics, and contracts
• Must be able to problem-solve, prioritize, and work under pressure
• Experience working with client service management systems (CSM), warehouse management systems (WMS), order management systems (OMS), or transportation management systems (TMS) is a plus
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Benefits:
Benefits package including medical, dental, vision, HSA, and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability
Saddle Creek is an Equal Opportunity/Affirmative Action employer.
We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.
View the EEO poster here.
View the Pay Transparency Nondiscrimination Provision here.
View the E-Verify Posting here.
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to and let us know your contact information and the nature of your request.
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Unlock Your Client Services Potential: Insight & Career Growth Guide
Real-time Client Services Jobs Trends in Joliet, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Services in Joliet, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 68331 jobs in United States and 13 jobs in Joliet. This comprehensive analysis highlights market share and opportunities for professionals in Client Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Saddle Creek Logistics Services is currently hiring and seeking a Client Services Support Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Client Services Support Manager Jobs Joliet.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Saddle Creek Logistics Services adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Client Services Support Manager Jobs United States varies, but the pay scale is rated "Standard" in Joliet. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Client Services Support Manager typically include Supervisors Of Office And Administrative Support Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Client Services Support Manager interview at Saddle Creek Logistics Services, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Saddle Creek Logistics Services's products or services and be prepared to discuss how you can contribute to their success.
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