Client Solutions Manager

Job description

About Moser
For more than 25 years we have formed partnerships and grown through open and honest collaboration with our clients, partners, and employees.

We are best known for taking great care of our clients, our dedication to creating a work environment where employees do their best work, and our deep commitment to continuous improvement.

Our consultants work in a collaborative and fast-paced environment, are self-motivated, and are passionate about evolving technology.

It is no accident that we are recognized as one of the Best Places to Work in Indiana for 10 consecutive years.

Internally, we believe in building strong teams from the top down with a focus on values in our Model-Coach-Care philosophy.

Our leadership are encouraged and trained to model good practices, mentor other employees and each other, and show empathy and caring in all interactions.

This is the base of our core values: Accountability, Balance, Collaboration, Focus, Integrity, Social Responsibility, Support and Transparency.

Moser Consulting believes in equal opportunity for all people and is committed to enabling a diverse, equitable, and inclusive culture.

We foster a spirit of unity that respects the remarkable individuality of everyone's culture, history, and service.
Description
The Client Solutions Manager (CSM) serves as the primary strategic advisor and relationship manager for client engagements at our consulting firm.

This role bridges the client's business objectives with our technical solutions, ensuring successful delivery, adoption, and value realization throughout the engagement lifecycle.
Role Responsibilities

+ Strategic Client Partnership: Develop and maintain strong, trust-based relationships with key client stakeholders, deeply understanding their business drivers, challenges, and strategic objectives.

+ Solution Alignment: Translate client business needs into actionable solution roadmaps, ensuring our consulting services directly address core challenges and deliver measurable value.

+ Engagement Oversight: Manage the overall health, progress, and quality of client engagements, coordinating with delivery teams to ensure timely execution against defined scope and objectives.

+ Value Demonstration: Define success metrics in partnership with clients and track progress throughout the engagement, clearly articulating ROI and business impact of implemented solutions.

+ Issue Resolution: Proactively identify potential risks or challenges to project success, developing mitigation strategies and driving resolution in collaboration with delivery teams.

+ Change Management: Guide clients through organizational change associated with implementing new solutions, addressing adoption barriers and ensuring sustainable transformation.

+ Growth Opportunity Identification: Recognize and cultivate expansion opportunities within existing client relationships, identifying additional challenges where our services can deliver value.

+ Executive Communication: Lead executive business reviews and strategic planning sessions, effectively communicating engagement status, outcomes, and future opportunities to senior leadership.

+ Cross-Functional Coordination: Collaborate with internal teams across sales, delivery, and subject matter experts to orchestrate cohesive client experiences from initial engagement through implementation.

+ Industry Expertise: Maintain current knowledge of industry trends, competitive landscape, and emerging practices relevant to clients' businesses, positioning yourself as a trusted advisor.

Requirements

+ Highly effective communication skills, both in written and verbal mediums

+ Customer service skills and experience

+ Conflict management skills and experience

+ Account management skills and experience

+ Project Oversight, Management, and Scoping skills and experience

+ Time Management Skills

+ IT Consulting Skills and Experience

Preferred Experience

+ Experience with Data & Analytics or Human Centered Design is a plus

+ Experience in advising clients on IT budgeting

+ Experience in systems administration such as Active Directory Server Environments, M365 Admin portal, and/or other common technologies are a plus

+ Experience in creating new and improved processes for service delivery or value proposition

Where You'll Work
Moser has two offices in Indianapolis, IN, and one in Baltimore, MD.

This position will require a hybrid/onsite work schedule out of our downtown or Castleton, IN office
Salary
At Moser Consulting, we believe in pay transparency and fairness.

The $66k-$89k salary range for this role is not just a number—it's a reflection of the value we place on the skills and experience our employees bring to our team.

We are committed to offering a competitive salary that aligns with the industry standards and the unique competencies you bring to our community.
Benefits
For over a quarter of a century, Moser Consulting has been a beacon for top-tier IT talent who excel in self-management.

Our people are our greatest asset.

We don't just hire the best—we welcome them into our family, connect them with opportunities, and empower them to create innovative solutions to technology challenges.

Our unique culture is our competitive edge.

It fosters happiness, health, and low stress, even in an industry known for its demands.

This is why we're consistently recognized as one of the Best Places to Work in Indiana.

We provide our employees with an inspiring workspace, a fun and collaborative atmosphere, and a generous compensation package.

But that's not all.

We also offer a suite of benefits designed to support and enrich our employees' lives.

These include:


+ Training Opportunities: We believe in lifelong learning and provide numerous avenues for skill enhancement.



+ Fully Invested 401K Plan: We help secure your future with a fully invested 401K plan.



+ PPO and HDHP Medical Plans: Choose the health insurance program that best fits your needs.



+ Employer-Paid Dental and Vision Plans: We cover dental and vision plans, ensuring our employees have access to comprehensive health care.



+ Onsite Fitness Center: Stay fit and healthy with our state-of-the-art fitness center.



+ Wellness Program: We promote a healthy lifestyle with our wellness program.



+ Catered Lunches: Enjoy delicious catered lunches regularly.


At Moser Consulting, we don't just offer jobs—we offer careers, growth, and a chance to join a thriving community.

Come, be a part of our family.

Moser Consulting is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Required Skill Profession

Other General