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Urgent! Client Success Manager Job Opening In Brookfield – Now Hiring The QTI Group



Job description

Summary
The QTI Group is partnering with a dynamic Milwaukee-area IT Managed Service Provider (MSP) to find their next Client Success Manager. This is a fantastic opportunity for a relationship-driven professional with prior experience in the MSP industry to join a local, client-focused team.

The Client Success Manager will play an integral role in delivering exceptional service, driving client satisfaction, and helping businesses thrive through strategic IT support.

We are looking for someone who thrives in a client-facing role and understands the unique dynamics of the MSP environment.

As the Client Success Manager, you’ll be the trusted advisor and go-to contact for a portfolio of clients.

You’ll ensure they receive consistent, high-quality service and help them align their IT strategy with business goals.

Responsibilities include:
  • Serve as the primary point of contact for existing clients regarding technology service offerings and issue resolution
  • Coordinate internal resources (Systems Engineers) to deliver consistent, high-quality service across departments
  • Maintain and manage client service agreements, identifying opportunities for account growth and expanded service offerings
  • Lead, schedule, and facilitate Service Delivery Reviews and Strategic Business Reviews with clients to ensure alignment and satisfaction
  • Build and maintain IT roadmaps, highlighting upcoming projects and maintenance

Qualifications
  • 5+ years of client-facing experience in the IT industry, ideally within an MSP setting
  • Proven success in Account Management or Customer Success roles
  • Bachelor’s Degree in Business, Marketing, or a related field preferred
  • Experience developing and delivering formal client business reviews and roadmaps
  • Strong relationship-building, communication, and customer service skills
  • A proactive mindset and the ability to manage multiple priorities with confidence and clarity


Required Skill Profession

Operations Specialties Managers



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    Unlock Your Client Success Potential: Insight & Career Growth Guide


  • Real-time Client Success Jobs Trends in Brookfield, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Success in Brookfield, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 17217 jobs in United States and 2 jobs in Brookfield. This comprehensive analysis highlights market share and opportunities for professionals in Client Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Client Success Manager Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The QTI Group adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
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  • Interview Tips for Client Success Manager Job Success
    The QTI Group interview tips for Client Success Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the The QTI Group's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
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    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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    Final Thought:

    To prepare for your Client Success Manager interview at The QTI Group, research the company, understand the job requirements, and practice common interview questions.

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