Client Success Manager

Job description

The TL;DR version: Are you a self-starter who enjoys motivating teams to develop communications strategies that deliver real results?

If so, we’d love to hear from you.

Typically, we look for client success managers with 4+ years of experience at other agencies or within a communications discipline at forward-thinking, fast-paced organizations.

At Geben, every day is different, and you get to work with some of the best innovators in the industry (who also know how to have fun!).

WORK WITH US

Here’s why you’ll love working at Geben Communication:

Think you’ve got what it takes to help us exceed client expectations?

POSITION OVERVIEW

The Full Story.

Already Columbus’ top independent PR firm, Geben Communication, has ambitious growth goals.

To help us build a smart, effective communications strategy for a mix of clients, we’re seeking a Client Success Manager to partner closely with our clients and account teams.

This role is the quarterback of a team and the face of Geben … nurturing relationships, developing communication strategies, and overseeing implementation sums up a day in the life, but every day is different.

The perfect candidate is deadline-driven, results-oriented, and has a knack for business.

Geben works with a range of B2B and B2C clients, from startups and emerging brands to Fortune 200 companies … and everything in between.

We have a special affinity for mission-driven nonprofits and foundations, as well as for-profit brands that share our commitment to Do Well By Doing Good.

We accelerate clients’ growth through smarter communication, specializing in public relations, social media, digital marketing, and data analytics/insights.

Responsibilities of the Role

● Partner with Geben’s Communication Strategy and Innovation + Growth departments to develop communication strategies that capitalize on the right message with the right audience at the right time.

● Build strong, lasting relationships with clients by identifying opportunities to surprise and delight them, lead creative brainstorming efforts, and connect them with new people and opportunities.

● Act as the liaison between cross-functional internal teams ensuring that client needs are understood and satisfied.

● Take ownership of delivery the highest possible quality of service and work by ensuring deliverables and results are produced on-time, are accurate, visually appealing, and clear and succinct.

● Oversee and collaborate on monthly Geben Impact Reports – short, data-driven recap reports that deliver insights and recommendations for fine-tuning strategy moving forward.

● Leverage these trends to create touch points with clients that set the stage for organic growth.

● Craft compelling content for media pitches, bylines, ghostwritten articles, email and social campaigns, press releases, video scripts, messaging, and more.

● Personify Geben’s House Rules and inspire others on the team to do the same.

Always lead by example.

● Support an environment of people and teams that value collaboration, teamwork, and exceeding client expectations.

 Requirements of the position:

● Minimum 5 years experience at other agencies or within a communications discipline at forward-thinking, fast-paced organizations

● A degree in journalism, marketing, communications or equivalent experience

● Deep understanding of public relations and communications industry and strategy

● Agency experience, a plus

● Growth mindset

Why Geben?

● Driven by purpose. We actively ‘Give More.

Grow More.’ A core part of our mission is providing opportunities to our team members to make a difference.

● Spark change.

We create social impact by partnering and connecting in our local communities across the country.

● Curious to our core.

We approach every challenge with an eye for insights that will accelerate growth and impact.

We are flexible, mindful, generous, and dynamic leaders.

● Do well by doing good. We believe that by giving back – through volunteering time, providing pro bono services, or making financial contributions – we’ll be rewarded in multiple ways.

o Time can be given to organizations that align with Geben’s values:

▪ Women-, children- and family-focused orgs

▪ Neighborhood/community development

▪ Organizations that advocate for social change and more equitable communities

▪ Programs that promote the health/education/safety of youth

▪ Programs to support under-represented entrepreneurs and/or communities 

● Benefits

o Insurance: medical, dental, and vision with generous company contributions; company-sponsored short-term disability and life insurance.

Plus pet insurance for your furry friends!

o Financial: 401k participation on day one, competitive pay, company-wide rewards and bonuses

o Generous time off/leave: paid family leave, caregiver leave, unlimited PTO, flexible hours/work away options

o Work/life balance: self-care perks, home office set-up perks, Design Your Day stipend

o Career-growth: annual professional development budget, in-house leadership development, diversity, equity, and inclusion programs

* Data shows that women sometimes pass on job opportunities because they don’t feel like they meet all the qualifications listed.

Keep in mind, these descriptions are general overviews, not a mandatory comprehensive list.

If you believe you have the skills and drive to help Geben grow, we want to hear from you!

APPLY

Are you ready to join us?

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers