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Urgent! Client Success Manager Job Opening In Glendale – Now Hiring ServiceTitan

Client Success Manager



Job description

Who We Are: We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021.

Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue.

Trusted by thousands of premier field services leaders in the US and Canada, our solutions empower our clients to make better business decisions for their companies.

Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.

Ready to make your career move?

The Client Success Manager (CSM) will be responsible for proactively engaging clients and serve as a trusted advisor to our clients, leading to retention and strong adoption of our products allowing Aspire to support clients in attaining their own objectives using our solutions while driving revenue growth.

The CSM will develop client relationships that promote retention and loyalty.

This position takes a proactive approach to ensure the client is realizing value from the Aspire solution through solution adoption, expansion of services and making sure the client is satisfied.

What You’ll Do: 

  • Leverage deep business and industry knowledge to partner with clients to help increase sustainable proven value so they achieve their strategic goals and desired outcome through their interactions with Aspire.

  • Establish and improve relationships with clients through proactive and regular communication that monitors overall client 'health'.

    (i.e. business value reviews).

  • Act as subject matter expert SME on the Aspire software staying current on product offerings and serving as point of contact for all needs (e.g. new products, upgrades/migrations, training materials, service programs).

  • Serve as the account/relationship manager for approximately 50-100 clients.

  • Create success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
  • Develop case studies, KPIs, and metrics related to products and solutions, client retention and churn, and department success.

  • Work cross functionally with internal teams including implementation, Training, Sales and Aspire Care teams to ensure clients are transitioned properly.

  • Develop a working knowledge of the performance of the accounts by monitoring client activity to identify any changes in performance that may indicate a service or other issue.

  • Provide feedback to the product team on new features and offerings that our key clients have identified.
  • Identify opportunities to sell additional services to clients and passing opportunities on to Sales.

  • Leverage client relationships as needed for prospect references.

  • What You’ll Bring: 

  • Bachelor’s Degree in business or related field.

  • Three to five years of experience in B2B Account Management or Client Success experience (SaaS industry strongly preferred) Preferred experience and/or exposure to the following:
  • Proven client success professional with strong ability to articulate vision, strategy, and plans.

    Experienced working within matrixed environments.

  • Experience with CRM platforms (i.e. Salesforce, HubSpot)
  • Ability to work effectively with internal and external partners to resolve issues and manage escalations at both the business owner and executive levels
  • Strong verbal and written communications skills.

    The ability to interact effectively at all levels of an organization and cross functionally; influence and advocate on behalf of the client.

  • Ability to anticipate change and proactively adjust priorities and strategies accordingly.

    Ability to work both in a team, and independently, to make the best decisions for our clients.

  • Where you’ll work: Our headquarters is located in Chesterfield in St. Louis County.

    This position is fully remote.

    Be Human With Us:

    Being human isn’t about checking every box on a list.

    It’s about the experiences we have, people we meet, and the perspectives we share.

    So, if you have the skills but are hesitant to apply because of your background, apply anyway.

    We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving.

    We’re in this together.

    Come be human, with us.

    What We Offer:
    When you join our team, you’re not just accepting a job.

    You’re making a career move.

    Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.

    We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.

    Great work is rewarded through Bonusly, peer-nominated awards, and more.

  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

  • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

  • At ServiceTitan, we celebrate individuality and uniqueness.

    We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great.

    We strongly encourage people from underrepresented groups to apply.

    We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

    ServiceTitan is committed to fair and equitable compensation for all of our employees.

    We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $71,100 USD - $95,100 USD.

    Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process.

    Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location.

    In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.


    Required Skill Profession

    Operations Specialties Managers



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      Unlock Your Client Success Potential: Insight & Career Growth Guide


    • Real-time Client Success Jobs Trends in Glendale, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Success in Glendale, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 17217 jobs in United States and 21 jobs in Glendale. This comprehensive analysis highlights market share and opportunities for professionals in Client Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Client Success Manager Job?

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ServiceTitan adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
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      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
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    • Interview Tips for Client Success Manager Job Success
      ServiceTitan interview tips for Client Success Manager

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the ServiceTitan's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
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      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
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      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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      Final Thought:

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      By following these tips, you can increase your chances of making a positive impression and landing the job!

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