Urgent! Client Success Manager - State & Local Government (West) Job Opening In San Diego – Now Hiring Pegasystems
Client Success Manager - State & Local Government (West)
Job Category: Sales
Location: US - California - Remote | US - Utah - Remote
**Meet Our Team:**
Pega provides innovative technology to the world’s most innovative organisations.
As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly, customer-centric.
Our Client Success team is an integral part of our rapid growth trajectory, as you will partner with internal and external stakeholders to drive our client’s success.
**Picture Yourself at Pega:**
The Customer Success Manager is responsible for maintaining and **expanding relationships** and provide **technical expertise** , where applicable, within a set of defined accounts that are of critical importance to Pega based on reference engagement, and ongoing revenue stream.
These accounts will also require a high level of **program adoption** management and leadership.
**What You'll Do at Pega:**
+ Develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization
+ Establish a metrics framework to realize and measure business value through use of Pega software, coproduce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance.
+ Serve as the account’s advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer
+ Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action
+ Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits.
+ Collaborate with sales and services to ensure renewals and identify expansion opportunities.
**Who You Are:**
+ BA/BS Degree or equivalent business experience
+ 5+ years relevant work experience, 2+ years in a client success or account management role
+ Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
+ Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
+ Ability to prioritize, multi-task, and perform effectively under pressure
+ Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
**What You've Accomplished:**
+ A proven customer satisfaction and revenue driver.
The Customer Success Manager leverages data and relationships to help our customers achieve their business objectives after the initial sale and continuing through the customer lifecycle
+ Comfortably **engages with front-line teams and C-suite leaders** , employing the Challenger model to drive business insights.
They understand Pega best practices and how to adapt them within each customer’s environment to achieve faster time to value.
+ Has an **analytics orientation** .
Customer Success requires analysis of available data to determine customer health and identification of new data - to drive proactive outreach, which in turn increases customer satisfaction and lowers sales and delivery risks.
+ **Drives for results** .
Contribute to account plans, and organize resources required to execute the plans and achieve desired outcomes.
They measure progress against KPIs, successfully balancing the customer’s needs and value to Pega.
+ Is a **thought leader.** They leverage their deep domain experience, product knowledge, and industry trends to home in on quantifiable benefits and focus intently on realizing them.
+ Is **service-oriented** .
They are the primary post-sale point of contact for the customer.
They address rootcauses of dissatisfaction, and proactively coordinate with specialists in Pega to smooth the customerjourney and help ensure that Pega’s applications are best in class.
**Pega Offers You:**
+ A rapidly growing yet well-established business
+ The world’s most innovative organizations as reference-able clients
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive
+ Employee equity in the company
#LI-JA1
Job ID: 22632
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
https://www.pega.com/about/careers/equal-employment-opportunity
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Unlock Your Client Success Potential: Insight & Career Growth Guide
Real-time Client Success Jobs Trends in San Diego, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Success in San Diego, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 17217 jobs in United States and 599 jobs in San Diego. This comprehensive analysis highlights market share and opportunities for professionals in Client Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Pegasystems is currently hiring and seeking a Client Success Manager State & Local Government (West) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Client Success Manager State & Local Government (West) Jobs San Diego.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Pegasystems adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Client Success Manager State & Local Government (West) Jobs United States varies, but the pay scale is rated "Standard" in San Diego. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Client Success Manager State & Local Government (West) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Client Success Manager State & Local Government (West) interview at Pegasystems, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Pegasystems's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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