Urgent! Client Success Manager Job Opening In Tempe – Now Hiring IT1
iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Client Services Manager to join our Consulting team.
iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade, running in the Small Business category.
This role is an exciting opportunity to continue your career in the IT consulting and managed services world.
You will be exposed to many of the top technology offerings in the market and can work with some of the most talented engineers in the country.
The Client Success Manager (CSM) plays a critical role in ensuring exceptional service delivery for our services clients.
As a key point of contact, the CSM collaborates closely with clients to address service-related needs, resolve issues efficiently, and identify opportunities to enhance the value of our solutions.
The CSM is instrumental in supporting client satisfaction and long-term engagement through proactive communication and coordination.
This role requires strong problem-solving skills, a client-focused mindset, and the ability to manage multiple priorities in a dynamic environment.
The CSM builds trusted relationships with stakeholders, aligns internal teams to deliver consistent service excellence, and helps uncover additional service opportunities that support client goals..
Requirements
+ Act as the primary communication liaison between clients and internal teams, including sales, services, and other key stakeholders
+ Consistently deliver on client commitments and take full ownership of issue resolution
+ Build and maintain strong relationships with clients and all internal and external stakeholders involved in their success
+ Maintain a deep understanding of iT1 service offerings and each client’s contractual scope
+ Plan, prepare, and lead regular service review calls with active clients
+ Stay informed on iT1 supported technologies to facilitate conversations around client challenges and opportunities
+ Discover client business objective and proactively recommend strategic solutions that align with their long-term goals
+ Independently manage projects and deliverables with minimal oversight
Your day-to-day will likely include a mix of scheduled client meetings and data review cadences, urgent issue resolution, managing multiple deadlines and shifting priorities, and working collaboratively with internal stakeholders – all while keeping the client experience at the center of everything you do.
Job Qualification Requirements
+ Bachelor’s degree or equivalent professional experience (5+ years in an IT business role engaging with C-level executives and IT leadership)
+ Experience in the IT services industry strongly desired (prior work with an MSP a plus)
+ Exceptional written and verbal communication skills, with a strong ability to analyze and articulate data trends
+ Confident presenter and skilled facilitator, capable of leading meetings and delivering impactful presentations to both clients and internal teams
+ Proactive, ownership-driven mindset with a strong receptiveness to feedback and continuous improvement
Preferred Certifications
+ Any technical certifications preferred, but not required
+ Certifications in Customer/Client Success, not required
Physical Demands
+ Sit at a computer for 8 hours per day
+ Keyboarding for 8 hours per day
+ Near Vision (working with small objects or reading small print)
+ Speaking (communicating information to clients / coworkers)
+ Hearing Requirements (In person speech, telephone, other sounds)
Job Location
+ If local to Tempe, AZ, onsite/hybrid
+ If located outside of reasonable commute, remote candidates will be considered
Benefits
+ Medical, dental, and vision benefits with highly subsidized premiums
+ Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
+ 401(k) Plan with employer match
+ Onsite Fitness Center
+ Onsite Monthly Massages
✨ Smart • Intelligent • Private • Secure
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Unlock Your Client Success Potential: Insight & Career Growth Guide
Real-time Client Success Jobs Trends in Tempe, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Success in Tempe, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 17063 jobs in United States and 61 jobs in Tempe. This comprehensive analysis highlights market share and opportunities for professionals in Client Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! IT1 is currently hiring and seeking a Client Success Manager to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IT1 adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Client Success Manager Jobs United States varies, but the pay scale is rated "Standard" in Tempe. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Client Success Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Client Success Manager interview at IT1, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the IT1's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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