Client Support Administrator

Job description

**Purpose and Scope:**

Primarily responsible for Client Support Administrator (CSA) duties on the .MIL system per Air Force Instructions (AFIs), DOD Directives, Performance Work Statement (PWS), Standard Operating Procedures (SOPs) and Work Instructions (WIs).

Also responsible for supporting the daily help desk operations of information systems.

This includes maintaining the network, PCs, and servers.

Accounting for all computer hardware and software, and providing technical expertise on hardware, software, and user issues.

Coordinates Site IT operational functions with primary help desk responsibility for hardware, software, network, and computer security systems.

Ensures compliance with Performance Work Statement (PWS) and Quality Management System (QMS).

Provides quality administrative support for the PSO Security Services Department.

Ensures compliance with Performance Work Statement (PWS) and 9001:2015 Quality Management System (QMS).



**Essential Responsibilities:**

+ Performs the complete range of computer services (to include researching costs and recommending selection of hardware and software, installation of new hardware and software, relocation of network hardware, and virus cleansing.
+ Responsible for maintaining in-house PC based software solutions.
+ Assists with the analysis, design, and implementation of LAN/WAN requirements.
+ Manages controls and accounts for all .MIL (where permissible) and .COM computers (PC and server) hardware and software.
+ Provides help desk support for .MIL installations coordinating with the local military IT/Communications staff.
+ Controls and monitors Internet access and assists in enforcing discipline in its use.
+ Performs other duties as capabilities and requirements dictate.
+ Ensure all work is completed to appropriate quality standards.
+ Performs other duties as assigned.

**Minimum Position Knowledge, Skills, and Abilities Required:**

+ Must be proficient in the use of personal computers and Windows Operating System and Microsoft Office to include as a minimum Power Point, Excel, and Word programs.
+ Must have extensive knowledge of industry-standard software and peripherals, and a strong working knowledge of PCs, network, and communications systems.
+ Ability to convey complex hardware/software issues to non-computer-oriented personnel required.
+ Ability to effectively interact with co-workers is required.
+ Ability to innovate and exercise sound judgment in defining and resolving complex and difficult tasks required.
+ Must possess a valid home country driver’s license and ability to obtain host nation driver’s license.
+ High School diploma or equivalent required.
+ Minimum one year in a responsible MIS position that required system analysis and troubleshooting required.
+ Security + Certification or equivalent as per the Air Force requirements is required.
+ Must be Computer System Administrator (CSA) Certified by USAF A6/NOSC.
+ Three years’ clerical/administrative experience required.
+ Associates degree or higher in Computer Science or Information Technology is preferred.
+ Experience with Microsoft Office and programming languages is desired.
+ Must be able to obtain and maintain a Secret U.S. Government Clearance.
+ Note: U.S. Citizenship is required to obtain a Secret Clearance.

**Work Environment, Physical Demands, and Mental Demands:**

+ OCONUS: Living and working conditions at the assignment location could be remote and uncomfortable.

Long hours, exposure to weather and hazardous conditions.
+ Ability to travel domestically and internationally.
+ Works in a normal office and maintenance shop or warehouse environment and may be required to work outdoors for extended periods.
+ Will be required to wear proper Personal Protective Equipment (PPE) according to prescribed procedures and as required for task being performed.
+ Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs.

**Other Responsibilities:**

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment.

As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction.

It is our policy to consistently provide services that meet customer expectations.

Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts.

Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.

Amentum is proud to be an Equal Opportunity Employer.

Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (https://postings.govdocs.com/#/vxSkbztPuAwwxfs) .

Required Skill Profession

Other General