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Client Support Representative Job Opening In Nashville – Now Hiring Built


Job description

COMPANY OVERVIEW 

Built is a growth-stage company at the intersection of FinTech and PropTech.

We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.


By providing a centralized platform for all industry stakeholders, Built enables increased efficiency, collaboration, transparency, and business agility—allowing customers to build and manage the communities around us more profitably and with more confidence.

The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors.

Since our founding in 2015, we've partnered with over 140 of the top financial institutions in the U.S. and Canada, including 35+ of the top 100 U.S. construction lenders.


With our latest $1.5B valuation, we’re on a continued growth trajectory and are committed to attracting the best talent in the world.

We want you to be a part of this exciting journey.


LINKS



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Client Support Representative


At Built Technologies, our Client Support team is the first point of contact for customers seeking guidance or solutions on our platform.

As a Client Support Representative, you’ll deliver exceptional experiences while mastering our industry-leading construction and real estate finance technology products.

Beyond troubleshooting and guidance, you’ll be a customer advocate, driving improvements to enhance the Built user experience.

This role offers a dynamic, supportive environment to grow your technical expertise and professional skillset.


In This Role, You Will:



  • Provide timely, effective support via phone, email, and chat, troubleshooting technical issues and clearly communicating solutions.

  • Escalate complex issues to senior team members as needed.

  • Collect data using monitoring and support tools to identify root causes and drive resolutions.

  • Log and categorize incidents in a ticketing system to extract valuable customer and product insights.

  • Document resolutions and contribute to improving internal and client-facing knowledge bases.

  • Continuously expand your understanding of Built’s products, services, and tools.

  • Advocate for customers and provide insights to enhance their experience.

  • Maintain professionalism and confidentiality in all customer interactions.

  • Meet performance metrics, including response time and customer satisfaction.

  • Collaborate with the team to streamline support processes and raise standards.


Who You Are:



  • A great listener and problem solver with a strong customer service mindset.

  • A team player with a positive attitude and respect for colleagues.

  • A quick learner eager to master technical systems and new tools.

  • A dependable, process-driven individual who can improve and follow procedures.


Qualifications:



  • 2+ years of experience in technical support, help desk, or customer service, preferably in software or financial services.

  • Strong problem-solving skills and a customer-first approach.

  • Exceptional communication skills, able to explain technical concepts to non-technical users.

  • Familiarity with customer support tools (e.g., Salesforce, Zendesk), Jira, and Google Suite is a plus.


 


Built’s salary range for this position is $45,000 - $65,000 USD per year.

The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market.

Salary is just one component of Built's total compensation package for employees.

Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

Perks:



  • The rare opportunity to radically disrupt an industry

  • Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k

  • Robust compensation package including base salary and equity 

  • Flexible working hours, paid family leave, ERGs & Mentorship opportunities 

  • Learning grant program to support ongoing professional development


Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Client Support Potential: Insight & Career Growth Guide


Real-time Client Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Client Support in Nashville, United States, highlighting market share and opportunities for professionals in Client Support roles.

52499 Jobs in United States
52499
242 Jobs in Nashville
242
Download Client Support Jobs Trends in Nashville and United States

Are You Looking for Client Support Representative Job?

Great news! is currently hiring and seeking a Client Support Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Built adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Client Support Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Nashville. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Client Support Representative?

Key qualifications for Client Support Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Client Support Representative?

To improve your chances of getting hired for Client Support Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Client Support Representative Job Success

Built interview tips for Client Support Representative

Here are some tips to help you prepare for and ace your Client Support Representative job interview:

Before the Interview:

Research: Learn about the Built's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Client Support Representative interview at Built, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Built's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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