Client Support Specialist

Job description

We’re building a relationship-oriented bank for the modern world.

We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

**What you’ll be doing**

You’ll work in a fast- paced Client Support Center where you’ll have meaningful client-focused conversations.

As a Client Support Specialist, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs.

You’ll deepen relationships by understanding the client’s needs, and quickly resolving issues or problems.

You’ll assist clients with account opening, account closures, and account maintenance.

The ideal candidate preferably has experience with HSA and IRA accounts.

You’re flexible to work from Monday to Friday 8:00am - 7:00pm CST and Saturday from 8:00am - 1:00pm CST.

At CIBC we enable the work environment most optimal for you to thrive in your role.

You will have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend a minimum of 3 days per week on-site, while other days will be remote.

The expectation and details will be confirmed if you move through the recruitment process.

**Work from Home Program Requirements**

+ Ability to work independently with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
+ Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)

**How you'll succeed**

+ **Client engagement** - Focus on each client interaction to connect on a personal level and offer an exceptional client experience.

Engage in client-focused interactions that are meaningful and deliver trusted advice.

Provide support for clients by helping them manage their accounts and services.

Connect and refer clients to the right CIBC contacts to promote their financial success and deepen relationships.


+ **Problem solving** - Listen, ask questions, and put yourself in the client’s shoes.

Act like an owner by understanding the client`s needs and recommending solutions based on their needs.

Remain solution-focused in order to identify opportunities to help our clients.
+ **Efficiency** – Understand that the client’s time is valuable and effectively complete their request.

Strong knowledge of the CIBC systems and products to allow quick resolution of problems.
+ **Product knowledge** - Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities.

Proactively suggest banking options that will help clients achieve their financial goals.

Understand and leverage other internal departments within CIBC to assist clients on additional needs
+ **Computer savvy** - Easily navigate and focus on multiple software applications and dual monitors.



**Who you are**

+ **You put our clients first.** You engage with purpose to find the right solutions.

You go the extra mile, because it’s the right thing to do.
+ **You’re passionate about people.** You find meaning in relationships, and surround yourself with a diverse network of partners.

You achieve trust through respect and authenticity.
+ **You love to learn** .

You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
+ **You’re goal oriented.** You’re motivated by accomplishing your goals and delivering your best to make a difference.
+ **You have 2+ years of customer service banking experience.** You understand the importance of providing exceptional service and building meaningful client relationships.
+ **You engage with your heart and mind.** You care about people and you understand different perspectives.

You listen and learn from the experience of others.
+ **Values matter to you** .

You bring your real self to work and you live our values - trust, teamwork, and accountability.

At CIBC, we offer a competitive total rewards package.

This role has an expected salary range of $50,500 - $57,000 based on experience, qualifications, and location of the position.

The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component.

CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.

Candidates hired to work in other locations will be subject to the pay range associated with that location.

Additional total compensation and benefits details will be provided during the hiring process.

California residents — your privacy rights regarding your actual or prospective employment (https://us.cibc.com/en/about-us/california-consumer-privacy-act-employment.html)

**What CIBC Offers**

At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.

+ We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
+ Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
+ We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

**What you need to know**

+ CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.

We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
+ You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
+ We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office).

Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

**Job Location**

IL-6825 W 111th St

**Employment Type**

Regular

**Weekly Hours**

40

**Skills**

Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-Oriented

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them.

Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

Required Skill Profession

Other General