Cloud Solution Architect CTJ POLY

Job description

We are looking to hire a **Cloud Solution Architect** to join Microsoft Federal.

The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG).

Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs.

To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel.

Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.

Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do.

In doing so, we create life-changing innovations that impact billions of lives around the world.

You can help us achieve our mission.

**Responsibilities**

**Customer Centricity**

+ Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes.

Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize.

Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory.

Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
+ Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders.

Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer/partner.

Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes.

Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness.

Assesses and transfers knowledge to close customer skill gaps.
+ Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience.

Supports definition of customer/partner conditions of success.

Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.
+ Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.

**Business Impact**

+ Identifies and anticipates issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices.

Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks.

Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions.

Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
+ Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities).

Routes non-technical issues for removal by the appropriate party.

Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints.

Shapes and enhances customers' requirements.
+ Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.

Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security.

Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption.

Ensures that the customer/partner's application has as few points of failure as possible.

Consults and provides thought leadership for technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
+ Understands industry trends and the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.

**Technical Leadership**

+ Proactively develops technical and professional learning and development plan in alignment with and support from their manager.

Role models effective technical readiness.

Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts.

Participates in development opportunities (e.g., Ready, Build, Ignite).
+ Shares ideas, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape.

Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.
+ Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners.

Drives opportunities for IP reuse, best practice sharing, and consumption acceleration.

Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance).

Applies subject matter expertise to develop new IP that fills identified gaps.
+ Collaboration and Communication: Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with verbal and written communication skills.

Presentation skills with a high degree of comfort with both large and small audiences.

**Other**

+ Embody our culture and values

**Qualifications**

**Required/Minimum Qualifications**

+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience.

**Other Requirements**

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role.

These requirements include, but are not limited to the following specialized security screenings:

+ The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
+ **Clearance Verification** : This position requires successful verification of the stated security clearance to meet federal government customer requirements.

You will be asked to provide clearance verification information prior to an offer of employment.
+ **Microsoft Cloud Background Check** : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
+ **Cloud Screening:** Candidates must be able to successfully complete and pass a Microsoft Cloud background screening.

Required Cloud Screenings will be administered on a recurring bi-annual basis.
+ Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.

+ **Citizenship & Citizenship Verification:** This position requires verification of U.S citizenship due to citizenship-based legal restrictions.

Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law.

To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.

**Additional or Preferred Qualifications**

+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
+ 4+ years experience working in a customer-facing role (e.g., internal and/or external).
+ 4+ years experience working on technical projects.
+ Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer.

Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .

Required Skill Profession

Other General