Job description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.
We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered.
CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products.
Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Join the AI Business Process Global Solution Architect (GSA) team to help lead the innovation flywheel across the Business Process portfolio.
Bring the Frontier Firm to reality for our customers, by developing and scaling an AI-first approach to the Unified Enhanced Solutions portfolio.
We are looking for a Cloud Solution Architect Manager - AI Business Process who is passionate about driving our customers’ AI transformation journey with Copilot Studio, Agents, and M365 Copilot.
You will manage customer-facing roles with a primary focus on building and testing new service offerings which will rapidly scale AI and agent-assisted solutions to customers.
You will serve as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and Return on Investment (ROI).
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Realize Agent Strategy: Lead initiatives to rapidly test, scale, and optimize AI-assisted Unified Enhanced services, accelerating customer adoption and maximizing satisfaction.
+ Accelerate Unified Transformation: Inspire and empower Cloud Solution Architects to create and deliver innovative AI-driven offerings, embodying the Customer Zero philosophy.
+ Excel in stakeholder management: Collaborate proactively with Technical Strategy, Business Strategy, Engineering, and cross-functional teams to ensure alignment and execution of agentic strategies.
+ Be a trusted advisor: Deliver business value by designing and incubating actionable AI solutions that address customer challenges, ensuring seamless experiences that build satisfaction, loyalty, and Return on Investment (ROI).
+ Develop talent: Foster a culture of continuous innovation and technical excellence, mentoring others to focus on outcomes that drive business value.
+ Model a Growth Mindset: Serve as the customer’s advocate by sharing insights, feedback, and success stories to shape and refine internal strategies.
+ Embody a Learn-It-All Approach: Pursue ongoing, self-directed learning in Copilot Studio, Agents, M365 Copilot, business value realization, and change management.
Maintain technical readiness in alignment with Customer Success Unit (CSU) priorities and corporate initiatives
+ Embody our culture and values
**Qualifications**
**Required/Minimum Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience.
+ 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
+ 6+ years experience leading technical projects.
**Preferred/ Additional Qualifications:**
+ 6+ years experience working in a customer-facing role
+ Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert, Azure, Amazon Web Services, Google, security certifications).
Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.
Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until October 30th, 2025.
Microsoft is an equal opportunity employer.
Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
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