Cloud Solution Architect

Job description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.

We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered.

CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products.

Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We are looking to hire a **Cloud Solution Architect** with a network focus that understands customers' overall cloud portfolio, IT and business priorities, and success measures to design implementation architectures and scalable cloud solutions leveraging expertise in cloud infrastructure solutions in Windows and Linux, Reliability, BCDR, Management, Storage, OSS, Infrastructure as code with an emphasis on Advanced Networking in Azure.

If you are passionate about partnering with customers, identifying patterns, building solutions, skilling Field and building offerings based on those patterns, provide product team with a vision of what to build as best in class service, this role is for you.

Understands customers' overall cloud portfolio, IT and business priorities, and success measures to design implementation architectures and scalable cloud solutions leveraging expertise in cloud infrastructure solutions in Windows and Linux, Reliability, BCDR, Management, Storage, OSS, Infra as code with an emphasis on Advanced Networking in Azure.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**

•Design complex global networking solutions in Azure and hybrid connectivity.

Requires a deep understanding of Hub & Spoke, vWAN, DNS, BGP, SD-WAN, Express Route, NVA’s, Firewall, Private Link

• Apply technical knowledge and customer insights to create a migration and modernization roadmap with customers using the Cloud Adoption Framework (CAF).

Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies (e.g. Windows and Linux, Security, Networking, etc.), and Application Development and DevOps technologies (e.g. App Service, containers, serverless, cloud native, etc.) as appropriate

• Ensure all solutions leverage the design and operations guidance according to the Well-Architected framework across the reliability, cost optimization, performance efficiency, security and operational excellence pillars

• Collaborate with other Cloud Solution Architects and MS stakeholders in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

• Heavily leverage applicable AI tools to prototype, whet architectures, propose plans and scale skilling across field, simplifying and making accessible, complex Networking scenarios

• Run Architectural Design Sessions to build a plan for implementing solution –governing design in line with customer business goals and their technical environment

• Author, maintain IP relevant to Networking

• Lead and influence Azure product roadmap through authoring compelling depth papers based on real world customer examples

• Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove blockers

• Troubleshoot technical issues to prove the value of implementation of Azure technologies

• Assess the customer knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners · Collaborate with others in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

• Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community · Be an Azure Platform evangelist with customers, partners, and external communities.

• Build and grow developer communities by driving activities including Open Hacks, Workshops, LevelUps

• Curating and producing high quality guidance for Microsoft's internal and external communities and customers

**Other**

• Embody and promote Microsoft’s culture and values .

**Qualifications**

**Required/minimum qualifications**

+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

**Other Requirements**

This position is not eligible for visa sponsorship.

Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

**Additional or preferred qualifications**

+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field and 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
+ 4+ years experience working in a customer-facing role (e.g., internal and/or external).
+ 4+ years experience working on technical projects.
+ Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until November 1, 2025.

Microsoft is an equal opportunity employer.

Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .

Required Skill Profession

Other General