Cloud Support Engineer I RapidScale

Job description

Description

RapidScale is one of the fastest-growing Cloud Computing companies in the industry.

Based in Raleigh, NC, the company has a solid record of delivering world-class products and services to our customers throughout the country and around the globe.

RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications.

The company also provides Infrastructure as a Service (IaaS) and Disaster Recovery as a Service (DRaaS) solutions via an enterprise “Flex Pod” cloud stack.

What’s In It For You?   

• Competitive salary and top-notch bonus/incentive plans. 
• Professional development and continuing education opportunities. 
• The chance to work with fascinating, cutting-edge platforms. 
• Exceptional work-life balance, flexible time-off policies, and accommodating work schedules. 

• Comprehensive healthcare, with multiple options for individuals and families. 
• Generous 401(k) retirement plans with up to 8% company match. 
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. 

What You’ll Do

• Maintain multiple customer environments.
  
  
• Work a minimum of 40 hours a week.
  
  
• Update and Manage ticket backlog based on internal policies.
  
  
• Crisis Management - Identify any high priority issues and escalate to the next level.
  
  
• Provide Customer-First experience while utilizing phone calls, emails, and the ticketing system to manage cases.
  
  
• Work cohesively with a team as well as all divisions of the company.
  
  Customer-first approach.
  
  
• Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers.
  
  
• Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
  
  
• Be able to independently research and learn new material/ concepts, then share the latest knowledge with the team.
  
  
• Be able to listen to, accept, and accurately follow directions from senior engineers.
  
  
• Be able to interface with Vendors to achieve resolutions for the customer.
  
  
• Be able to upkeep various spreadsheets accurately.
  
  
• Assist with creating, reviewing, and updating internal Knowledge Base Articles.
  
  

Who You Are:

As you’ve seen, this job requires someone at the top of their cloud engineering game.  Because it’s such a critical role, here are the requirements that will ensure you’re on track for this opportunity.

Qualifications

Minimum:

• High School diploma/GED.
  
  
• Excellent troubleshooting methodology.
  
  
• Excellent communication, presentation, writing, and editorial abilities.
  
  
• Excellent organizational and time management skills.
  
  
• Flexibility to work alternative days and shifts as needed.
  
  
  • Days Example: Tuesday – Saturday or Sunday – Thursday.
    
    
  • Shifts Example: Day, Evening, Night
• Willingness to work on a 24x7 on-call rotation schedule

Technology

• Microsoft Active Directory
  • Password resets, Object management, Group management, GPOs, DNS, DHCP, Replication, IIS, etc.
    
    
• Windows OS management -> Windows 2016, 2019, 2022
• Print Server Management -> Deployment &Troubleshooting
• File Server Management -> Disk Management
• Server Performance Monitoring, investigation, and remediation -> Memory, CPU, Disk, and I/O
• Third-party application installation and troubleshooting: Adobe, QuickBooks, Zoom, Sage, etc.
  
  
• Basic experience with VDI technologies: Citrix XenApp/XenDesktop ( Citrix Workspace, Citrix Director, Citrix user connection process, etc..), RDS, VMWare Horizon

Preferred:

• Citrix Policy Management
• SSL Certificate management
• Advanced Windows OS management
• Legacy Windows OS -> 2008, 2012/R2
• Proficient in PowerShell

• Advanced Virtualization: VMware ESXi, VMware vSphere, VMware vCenter, VMware vCloud

• Basic understanding of parallel technologies
  • Networking -> FortiGate
  • O365 -> Outlook/ Exchange
  • Azure AD
  • MFA/2FA: Duo, Azure MFA, Workspace One, OneLogin
  • Veeam Backup and restoration

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses.

That’s a lot, but we also proudly serve our employees.

Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work.

If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!  

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years.

With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all.

Ready to make your mark?

Join us today!  

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

For more details on what benefits you may be offered, .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

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Required Skill Profession

Computer Occupations