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Cloud Support Engineer I - VA (Day) Job Opening In Reston – Now Hiring ASM Research


Job description

Job Description

Serve as a part of the incident management team in a 24X7 Microsoft Azure environment.

Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability.

Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.

Duties and Responsibilities

  • Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
  • Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
  • Reviews system logs to identify and mitigate system issues.
  • Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
  • Update knowledge base troubleshooting guides and lessons learned as required.
  • Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
  • Document system issues resulting in system outages and coordinate change though change management process.
  • Support collaboration across operations, development teams and external partners.
  • Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues.
  • Monitor solution performance according to client specification and SLAs, escalate as needed.
  • Other supporting duties, as directed.
  • Willingness to work overtime and varying hours as required.
  • Minimum Qualifications

  • BS in Computer Science or other technical discipline is preferred.
  • 1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support
  •  Clearance Requirement

  • TS/SCI with Full Scope Poly required.
  • FBI CJIS Investigation required
  • Other Job Specific Skills

  • Experience with system administration support tools such as Windows/Linux
  • Experience supporting a 24x7 cloud based environment.
  • Strong interpersonal skills
  • Strong oral and written communication skills
  • Experience in supporting Cloud based environment and tools such as Azure/AWS
  • Experience analyzing, troubleshooting, and providing solutions for technical issues
  • Ability to problem solve and collaborate with team members
  • Strong organizational and multi-tasking skills
  • Strong in technical communications with both technical and non-technical peers
  • Able to maintain professionalism under pressure
  • Strong customer focus
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Cloud Support Potential: Insight & Career Growth Guide


    Real-time Cloud Support Jobs Trends (Graphical Representation)

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    56944 Jobs in United States
    56944
    129 Jobs in Reston
    129
    Download Cloud Support Jobs Trends in Reston and United States

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ASM Research adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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    ASM Research interview tips for Cloud Support Engineer I   VA (Day)

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