CloudOps Engineer

Job description

**Who We Are:**

We’re a high-growth software company with a **big mission** : empowering K-12 district teams to do more with less.



At LINQ, we get K12.

That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms.

Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden.

LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.

 

Our team?

They’re talented, committed, and fiercely loyal problem-solvers.

At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement.

Our customers love us because we’re attentive, patient, communicative, and solutions focused.

They know they can count on us to not only anticipate their needs but to deliver the right answer every time.



**LINQ’s Values:**

• Act with Integrity & Build Trust: Trust is the foundation of our company.

We operate with the highest standards of integrity, both internally and externally.

We believe in transparency, honesty, and accountability.

Building a culture where trust is earned and maintained.

• Deliver Excellence: We consistently exceed our clients’ expectations.

In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers.

We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.

• Embrace Challenges: We embrace a growth mindset.

Challenges offer opportunities to learn, grow, and improve.

Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.

• Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength.

Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force.

**About The Team:**

LINQ’s Research & Development department is dedicated to driving innovation and continuous improvement across Payments, Nutrition, or Platform teams.

Focused on exploring new technologies, optimizing systems, and developing forward thinking solutions, this team plays a critical role in shaping the future of LINQ.

Through collaboration, strategic problem-solving, and rigorous testing, they ensure LINQ’s software remains cutting-edge, efficient, and aligned with the evolving needs of our customers.

**About The Role:**

We are seeking a CloudOps Engineer to support our Cloud Operations team.

In this role, you will contribute to the strategic direction and execution of our cloud initiatives, ensuring the health and reliability of our production environments while driving transformational change.

**Primary Objectives:**

+ To ensure the reliability, performance, and security of cloud-based infrastructure and operations.

This includes managing production and non-production environments, implementing cloud strategies, and leveraging Infrastructure as Code practices to drive operational excellence.
+ The role aims to enhance service delivery, support transformational change within the organization, and ensure compliance with service level agreements (SLAs) and data handling policies, contributing to improved operational efficiency.

**What You Will Be Doing:**

+ Plan, build, and manage Cloud systems based with an emphasis on Terraform and AWS

+ Maintain core application infrastructure that supports customer-facing environments.

+ Rearchitect legacy systems to leverage cloud native tooling to optimize performance and deliver excellence.

+ Manage and own both production and non-production environments for application delivery, debugging, and testing.

+ Diagnose and resolve issues related to system health, reliability, and scalability to minimize customer impact.

+ Apply change management procedures to ensure security and operational continuity.

+ Author and execute operating procedures and guidelines for the cloud environment.

+ Ensure SLA compliance for customer systems and adherence to safe data handling procedures as defined by policy.

+ Utilize Infrastructure as Code tools (Terraform) for infrastructure deployment and management.

+ Integrate and manage monitoring and reporting tools (e.g., Prometheus.io, Grafana, Datadog, New Relic).

**What We Are Looking For:**

+ Bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent experience.
+ 2-4 years of experience in cloud engineering or a related field.
+ Working knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services.
+ Understanding of Infrastructure as Code concepts and experience with automation tooling.
+ Experience with monitoring and reporting tools (CloudWatch, Datadog, etc.).
+ Experience with security best practices and data handling procedures.
+ Excellent problem-solving skills, attention to detail, and ability to work collaboratively in a team environment.
+ Clear and effective communication skills, both verbal and written.

**What will Make You Stand Out:**

+ Deep experience with Terraform

+ Experience with application infrastructure setup and maintenance

+ AWS certifications

**The Tech:**

+ AWS

+ Azure DevOps

+ Terraform

**Travel Requirements:**

+ Less than 5%

**Why You'll Love Working With Us**

**Flex Your Workspace:** Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week!

**Planning Your Future:** Our 401(k) plan comes with a 4% employer match on _total_ earnings (not _just_ your base salary).

**Performance Pays Off:** Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed.

**Vacation** **_Your_** **Way:** Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.

**Paid Parental Leave:** Take the time you need to welcome your new addition – We’ve got you covered!

**Ten Paid Corporate Holidays:** Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.

❤️ **Giving Back:** Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you.

#LINQCares

**Benefits That Have Your Back (And Teeth, Too!):** Rock-solid medical, dental and vision coverage.

Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ.

Dental perks that even cover braces for the kiddos.

**Wellness Perks:** Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance.

Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.

**Grow With Us:** Invest in yourself with professional development opportunities to keep leveling up your skills.

**Rewards For Referrals:** Got an amazing candidate in your network?

Send them our way and earn a referral bonus when they join the team!

**EOE Statement/Accommodation Notice:**

As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment

based on their qualifications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law.

To learn more about your rights and protections under federal law, please refer to the EEOC Equal Employment Opportunity Poster at the following link: https://www.eeoc.gov/poster

If you’d like to view a copy of the company’s state or federally required affirmative action plans or policy statement, please email HRHelp@linq.com .

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@linq.com .

This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process.

Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation.

Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.
EOE Statement/Accommodation Notice:
LINQ is an Affirmative Action and Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email HRHelp@linq.com.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@linq.com.

This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process.

Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation.

Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.

Required Skill Profession

Other General