Comcast Customer Insight & Program Analytics Co op

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next.

Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

**Job Summary**

Comcast’s Drexel Co-op Program offers an exciting opportunity to gain hands-on experience, build lasting connections, and grow professionally in a dynamic and inclusive environment.

This paid, 6-month immersive experience places students at the heart of our business, working alongside talented professionals on meaningful projects that contribute to real outcomes.

As a trusted member of the team, you’ll gain exposure to the inner workings of a global media and technology company while developing skills that will serve you well in any career path.
**Job Description**

Your experience will include:

+ **Hands-On Learning & Impactful Work** : Tackle real business challenges, collaborate across teams, and contribute ideas that drive results from day one.

+ **Community, Connection & Giving Back** : Build meaningful relationships through social events, peer engagement, and shared experiences.

You’ll also have the opportunity to give back through Team UP, Comcast’s volunteer initiative, deepening your connection to both your community and your fellow students.

+ **Mentorship & Support** : Receive guidance from experienced professionals through our dedicated mentorship program, helping you navigate your co-op and beyond.

+ **Professional** **Development:** Participate in a custom onboarding experience, a curated learning series, and networking events designed to help you build new skills, explore career paths, and gain insights from professionals from across the organization.

At Comcast, we’re committed to investing in the next generation of innovators and leaders.

Our Co-op Program is a transformative experience designed to help you grow, connect, and take the next step in your professional journey.

**Organization** **& Team** **Overview**

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next.

Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

The Customer Insights and Program Analytics team collaborates cross-functionally with leaders in Business Operations, Product, Finance, and Marketing to uncover trends, evaluate KPIs, and translate complex data into actionable strategies.

We support National Account and Base Management at Comcast Business Headquarter.

Our team is comprised of Sr manager and Sr Analyst, Customer Insights & program Analytics.

Our team supports Enterprise Segments, CB Global Segments, Retail and Referral Programs.

The candidate works closely with Senior Manager, Customer Insights & Program Analytics to provide insightful insights to our Account Management to drive revenue growth, retaining customers and reducing churn.

**Role Description**

Are you passionate about data analytics and data driven decisions?

Do you like big challenges and working within a highly motivated team environment?

In your role, you will bridge the gap between sales, account management and operations.

Trace account and business cross billing, sales, and CRM Database.

You’ll be working with the best and brightest minds in Comcast Business to grow Revenue and providing insights on current customers across Enterprise and Nitel.

**Job Responsibilities**

Responsibilities include but are not limited to:

+ Works with business leaders and stakeholders to understand data and analysis needs and develop requirements.

+ Analyzes large, complex data to determine actionable business insights using self-service analytics and reporting tools.

+ Queries disparate big data platforms such as Teradata, SQL Server, Hadoop, and AWS.

+ Combines data as needed from disparate data sources to complete analysis.

+ Identify key business drivers and insights by conducting exploratory data analysis and hypothesis testing.

+ Communicates findings clearly and concisely through narrative-driven presentations and effective data visualizations to Company decisionmakers.

+ Promotes and evangelizes a culture of excellence, data driven discussions, healthy skepticism, intellectual curiosity, knowledge sharing, and teamwork.

+ Stays current with emerging trends in analytics, statistics, and machine learning and applies them to business challenges.

+ Consistent exercise of independent judgment and discretion in matters of significance.

+ Other duties and responsibilities as assigned.

**Preferred Skills**

+ Preferred Skills: SQL, Tableau, Microsoft Excel, Data Analysis

+ Preferred Majors: Business, Management Information Science (MIS), Computer Science, Information Technology or any analytics field

**Minimum** **Qualifications** **and Eligibility Requirements**

+ Currently pursuing a bachelor’s degree from Drexel University, with a cooperative learning track.

+ Available to work 40 hours per week for 6 months starting March 30, 2026, through September 18, 2026.

+ Authorized to work in the United States with no current or future sponsorship needs

+ Available to report in-person to the work location on the job posting

Comcast is an equal opportunity workplace.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

**Skills:**

Relationship Building; Professional Etiquette; Accountability; Teamwork; Resilience; Communication

**Salary:**

Base Pay: $23.00

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

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Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Additionally, Comcast provides best-in-class Benefits to eligible employees.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

**Relevant Work Experience**

0-2 Years

**Job Family Group:** Functional Operations
**Intern Rotational:** Intern

Required Skill Profession

Other General