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Urgent! Command Center Analyst Job Opening In Clifton – Now Hiring Insight Global
Job Description
The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations.
Provide customer service, troubleshooting, as well as incident escalation for all users contacting the Command Center.
What you'll do
* Provide customer service support for mission critical 24/7 Data Centers
* Participate in the weekly 24/7 on-call schedule
* Provide proactive and reactive assistance to all external customers
* Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion.
* Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary
* Prioritize work properly to consistently achieve departmental and company goals.
* Responsible for Customer and Internal Updates
* Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention
* Thorough documentation of incident, Maintenance, and problem details in near real-time.
* Ensure SLA's are met for as per customer agreement
* Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
* 2+ years of experience working in a 24/7 Network Operation Center
* 2+ years of experience providing customer care and technical support.
* 2+ years of experience with routers, switches such as Cisco and Juniper
* Experience with routing protocols such as BGP and OSPF.
* Knowledge of transport and transmission systems relevant to SONET, DWDM, OCx, or Ethernet and IP Services.
* Excellent written and oral communication skills
* Ability to multi-task and prioritize job requirements
* Self-motivated and able to work on projects with limited supervision
* Effective organizational skills and attention to detail.
* Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio.
* Strong analytical and problem solving skills.
CCNA preferred
Data Center support experience
✨ Smart • Intelligent • Private • Secure
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Unlock Your Command Center Potential: Insight & Career Growth Guide
Real-time Command Center Jobs Trends in Clifton, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Command Center in Clifton, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 38786 jobs in United States and 20 jobs in Clifton. This comprehensive analysis highlights market share and opportunities for professionals in Command Center roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Insight Global is currently hiring and seeking a Command Center Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Command Center Analyst Jobs Clifton.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Insight Global adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Command Center Analyst Jobs United States varies, but the pay scale is rated "Standard" in Clifton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Command Center Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Command Center Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Command Center Analyst interview at Insight Global, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Insight Global's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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