Commerce Experience Program Manager

Job description

Commerce Experience Program Manager

Apply (https://jobs.cisco.com/jobs/Login?projectId=1446996)

+ Location:RTP, North Carolina, US
+ Area of InterestProject or Program Management
+ Compensation Range109300 USD - 145200 USD
+ Job TypeProfessional
+ Technology Interest*None, Cloud and Data Center, Collaboration, Internet of Everything, Networking, Security and Observability, Services & Software
+ Job Id1446996

**The application window is expected to close on: October 28, 2025**

**NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.**

**Meet the Team**

The Commerce Experience Delivery and Enablement Team is at the forefront of transforming how Cisco delivers value to customers, partners, and sales teams using AI-powered solutions and intelligent automation.

This dynamic group delivers best-in-class programs that drive recurring revenue growth and streamline customer experiences through the adoption of machine learning (ML) models, predictive analytics, and AI-enabled workflows.

As a critical force behind Cisco’s growth strategy, this team is responsible for delivering and enabling offer development and ensuring scalability across Cisco’s global ecosystem.

Working in an AI-centric, agile environment, the team collaborates with a diverse network of partners, including Business Entity leaders, corporate offer teams, product managers, Corporate IT operations, sales teams, partners, and customers.

At the heart of this team’s mission is a dedication to innovation, simplicity, and operational excellence, using data-driven insights and AI-driven decision-making.

Joining this team means becoming part of a global effort to redefine how Cisco creates and delivers unparalleled value across all routes to market.

**Your Impact:**

You will play a critical role using AI technologies—such as natural language processing (NLP), automated process orchestration, and intelligent data analytics—in planning and delivering Cisco’s transformational offers and capabilities to align with the evolving needs of our customers and the industry.

**In this role, you will:**

+ Employ AI-driven monitoring tools to track project health and to drive program management standards, including project governance policies and procedures, to ensure consistent practices across technical and strategic programs
+ Develop program plans with well-managed dependencies and internal partner alignment in shared tools (JIRA, Confluence, etc.), and forecasting to optimize staffing, budgeting, and scheduling for maximum efficiency.
+ Identify, assess, and mitigate project risks, using predictive AI algorithms and advanced analytics for proactive risk management and issue resolution.
+ Establish effective communication channels with partners, using AI-powered collaboration platforms to ensure transparency and alignment throughout the project lifecycle.
+ Drive continuous improvement initiatives within the Portfolio, identify and implement improvements in processes and tools.

Adhere to metrics and governance for process and drive process improvements via real-time analytics.
+ Build and maintain key performance indicators using to measure and report on program and portfolio performance, making data-driven decisions.
+ Develop strong working relationships with multi-functional teams to best understand and deliver on business goals and priorities.
+ Prepare program status reports and executive briefings for various partner groups, incorporating AI-powered data visualization for clear and impactful reporting.
+ Lead and Manage Project Managers and Scrum Leaders
+ Implement Projects (Prep for Discovery, Discovery, Development, Ship), tracking and resolving KBD's.

Deliver within schedules and Budget.

**Minimum Qualifications**

+ 4+ years of proven experience in Commerce Quoting, Order Management, Master Data Management (MDM), and Pricing, including the successful implementation of at least two AI/ML solutions within these domains.
+ Proven experience in developing and implementing AI use cases that drive measurable business outcomes, such as efficiency improvements and customer satisfaction
+ 5+ years of Project Management experience.

**Preferred Qualifications**

+ Bachelor’s degree or equivalent experience in computer science or related field
+ Proficiency in Excel, including automation features.
+ AI in Project Management expertise, including AI/ML model deployment and AI-powered workflow optimization.
+ Proficiency in Jira Tool and Process, especially with AI-based reporting and automation plugins.

**Why Cisco**

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.

We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.

These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.

Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.

We work as a team, collaborating with empathy to make really big things happen on a global scale.

Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

**Message to applicants applying to work in the U.S. and/or Canada:**

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits.

For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses.

Hiring ranges for sales positions include base and incentive compensation target.

Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training.

Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location.

The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees haveaccess (https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html) to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday.

Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period.

Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations.

All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.

Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours.

Employees in Illinois have a unique time off program designed specifically with local requirements in mind.

All employees also have access to paid time away to deal with critical or emergency issues.

We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.

For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target.

Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Required Skill Profession

Other General