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Urgent! Commercial Lines CSR Job Opening In Girard – Now Hiring The Jonus Group



Job description

Job Description

Job Summary
We are seeking a Commercial Lines CSR to join a collaborative and client-focused team.

This role involves servicing existing commercial insurance accounts, supporting new business efforts, and maintaining strong client relationships.

The ideal candidate is detail-oriented, responsive, and able to navigate policy changes, coverage questions, and renewal processes in a fast-paced environment.

Responsibilities


  • Assist clients with policy changes, billing inquiries, and general service needs

  • Maintain electronic records and documentation for client accounts

  • Respond to client requests via phone, email, and mail in a timely and professional manner

  • Facilitate the claims process, including reporting, carrier communication, and follow-up to ensure a smooth experience for the client

  • Use each client interaction as an opportunity to review coverage and identify cross-sell opportunities

  • Pre-qualify new business opportunities in line with agency standards

  • Educate clients on policy coverage, exclusions, and options based on their needs

  • Prepare proposals and complete insurance applications in coordination with producers

  • Submit applications to appropriate carriers and follow up on pending quotes or issued policies

  • Support lead generation and referral outreach efforts

  • Occasional travel may be required for client visits or industry events

  • Manage the renewal process by remarketing policies, verifying accuracy, and creating renewal proposals

  • Coordinate closely with producers to ensure client needs are met and policies are renewed on time

  • Maintain strong relationships with clients to support long-term retention and account growth
  • Qualifications/Requirements


  • Associate or Bachelor’s degree preferred

  • Active Property & Casualty license preferred

  • Previous insurance or customer service experience is a plus

  • Strong communication skills, both written and verbal, with the ability to explain insurance-related concepts clearly

  • Highly organized with the ability to manage multiple tasks and deadlines

  • Proficient in using agency management systems and standard computer applications

  • Dependable and professional with a client-first mindset
  • Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

    #LI-DC2


    Required Skill Profession

    Sales Representatives, Services



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      Unlock Your Commercial Lines Potential: Insight & Career Growth Guide


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