Communications Dispatcher

Job description

Job Description

Embry-Riddle: A Global Leader in Aviation and Aerospace
With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university.

For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

The Opportunity
Embry-Riddle Aeronautical University is seeking a detail-oriented and highly dependable

Communications Dispatcher

to join our

Campus Safety & Security

team at the

Daytona Beach campus .

This role is central to the operation of the Campus Safety Communications Center and plays a key part in ensuring a safe and responsive environment for our students, faculty, staff, and visitors.
The Communications Dispatcher is responsible for handling all incoming and outgoing communications, coordinating emergency responses, monitoring alarms, providing visitor support, and activating emergency notification systems when required.
Key Responsibilities:

Monitor and dispatch Campus Safety & Security operations in accordance with established procedures for emergency and service calls.
Accurately document incidents, contacts, and staff activity into the Records Management system.

Provide directions, assistance, and information to visitors, students, parents, and university staff.

Monitor and respond to fire, security, and emergency alarms and notification systems; coordinate with external emergency response agencies as needed.

Execute emergency notification procedures and make internal staff notifications as outlined in operational protocols.

Maintain and regularly update internal directories, access lists, after-hours contact info, and emergency procedures.

Manage and document all property processed through the Lost and Found.

Issue temporary and permanent parking permits to students, staff, and visitors.

Provide clear information about parking policies and procedures, including guidance on the appeal process when necessary.

Perks Await You at Embry-Riddle!
Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships.

Our flexible spending and health savings accounts simplify managing healthcare costs.

Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!

Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

Generous Time Off:

Generous Time Off: Relax with 18 days of personal leave in your first year.

Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Qualifications

Required Qualifications:
High School Diploma or GED.
At least 1-3 years of work-related experience.
Excellent verbal and written communication abilities.
Ability to write legibly, speak clearly, and manage multiple and sometimes stressful tasks (involving radio, phone, and personal communications) at the same time.
Must be able to compose brief communications for the campus emergency notification system.
Computer knowledge is mandatory to include proficiency with Microsoft operating systems and ability to learn various ERAU software systems.
A pre-employment drug screening is required and candidate is subject to random drug screening during employment period.
32-hour, B-Shift position

Preferred Qualifications:
Experience and/or certification in emergency management, emergency operations center, or prior 911 dispatching / telecommunicators is highly desirable.
Application process/requirements
To submit your application for this opportunity, please visit theEmbry-Riddle Career Siteand search for requisition number R 310457 .

Please attach all relevant materials to your application when you apply online.

Complete submissions include:
Cover letter

Full Resume

Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.
Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected.

We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment.

Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities.

Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy.

Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities.

For further information, please visit ourwebsite.

Required Skill Profession

Material Recording, Scheduling, Dispatching, And Distributing Workers