Urgent! Communications Manager - Intl Philippines Job Opening In Redmond – Now Hiring Insight Global
The Global Customer Experience Specialist plays a critical role in the resolution of technical, and escalated support incidents related to supporting customer development and deployments on the Azure Platform.
This role provides on demand support to Azure customers around the world through various support offerings.
You will be an integral team member and a true advocate for customer resolution, providing real-time on hands solutions to a technical audience.
The successful candidate should demonstrate strong written and verbal communication skills, customer satisfaction focus, and an excitement for technology.
Beyond triaging escalations and managing critical situations, the candidate should be passionate about driving bigger impacts -- customer values, improving processes, and driving product feedback.
What you will do:
- Review and Triage customer and partner escalations via multiple channels (Social, Chat, and Technical Support) and determine appropriate communication plan and customer resolution path.
- Partner across various cross-functional teams and key stakeholders to ensure team is providing optimal customer experience each and every time.
- Provide clear, concise communications for all Azure customers
- Partner with Service Engineering teams to determine customer impact and provide rapid communications to customers on Live Site Incidents.
- Provide ongoing communication and status updates throughout duration of incident
- Develop and share best practices and recommendations to improve efficiencies within the internal team.
- Identify root cause of escalations to drive long term resolutions.
- Contribute to the creation of future Microsoft support capabilities for the cloud.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.
com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Who you are:
- Passionate.
About technology, customer support and the cloud.
- Communicative.
Ability to influence, strong interpersonal skills
- Doer.
You get your hands dirty, you are ambitious and love going deep your craft
- Adaptable.
Changes happens at lightning speed, you are flexible, enjoy challenge, and get behind new ideas
- Polished.
Client-facing and concise, ability to lead cross-team collaboration and interface with people of all levels
What you will bring:
- Excellent written and verbal communications skills are a must
- Effective, polished interaction with customers, proven ability to quickly capture relevant information; explain next steps in resolving issues; communicate next steps and status; and inspire confidence
- Demonstrated troubleshooting skills, cross-team collaboration, and critical thinking
- Ability to influence people at all levels to drive resolution
- Always look at problems with customer first solutions
- High attention to detail, able to problem solve logically and think critically in mission critical situations.
- Passion for problem solving through the ability to self-learn, think critically, and have fun while doing it
- Creative Problem Solving by driving innovative solutions
- Thrive in ambiguous situations; effectively manage change; shift gears comfortably; decide and act without having the total picture; comfortable handling risk and uncertainty
- Technical aptitude with a passion to learn
- Support experience is a plus
- Experience with Azure or other cloud technologies is a plus
- BA/BS Degree Communications or Computer Science is preferred or equivalent experience
- Available to work critical cases as needed on to be on a 24x7 basis and through an on-call model
Advertising, Marketing, Promotions, Public Relations, And Sales Managers
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Real-time Communications Manager Jobs Trends in Redmond, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Communications Manager in Redmond, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 416038 jobs in United States and 661 jobs in Redmond. This comprehensive analysis highlights market share and opportunities for professionals in Communications Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Insight Global is currently hiring and seeking a Communications Manager Intl Philippines to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Communications Manager Intl Philippines Jobs Redmond.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Insight Global adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Communications Manager Intl Philippines Jobs United States varies, but the pay scale is rated "Standard" in Redmond. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Communications Manager Intl Philippines typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Communications Manager Intl Philippines interview at Insight Global, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Insight Global's products or services and be prepared to discuss how you can contribute to their success.
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