Overview
Join to apply for the Community Manager role at KETTLER in Monte Verde, an affordable community located in Baltimore, MD.
KETTLER currently has an opening for a Community Manager who, under the direction of the Regional Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.
Responsibilities
- Managing administration of property operations and leasing office.
- Monitoring the financial operations and achieving budgeted NOI.
- Providing a quality living environment for residents and a positive work environment for team members.
- Hiring and supervising all on-site staff, including maintenance staff.
- Ensuring that all apartments and property grounds are maintained at company standards.
- Ensuring that rent is collected in a timely manner and following appropriate procedures when residents are delinquent.
- Contributing to achievement of team goals, leasing benchmarks, and resident retention.
- Supporting outreach initiatives that effectively market/promote the property.
- Understanding the current sub-market and mentoring others to ensure their comprehension.
- Leading by example to maintain a high-performing, customer-focused team.
- Contributing to resident satisfaction and the achievement of property goals.
- Other duties as assigned.
Qualifications
- 4+ years’ experience in the property management field.
- 2+ years’ supervisory experience.
- Experience with the Low-Income Housing Tax Credit (LIHTC) program is preferred.
- High School Diploma; Bachelor’s Degree preferred.
- Computer proficiency and knowledge of Microsoft Office Suite.
- Demonstrated leadership ability and proven track record of success with the leasing process.
- Must be able to work on the weekends.
- Experience with property management software.
- Must be able to walk apartments and grounds, including steps and climbing stairs.
- Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
- Strong financial analysis, budgeting, and P&L management skills.
- Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
- Experience with unit and common area renovations.
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