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Urgent! Computer Deployment Technician Job Opening In Boston Massachusetts – Now Hiring Metasys Technologies

Computer Deployment Technician



Job description

Computer Deployment Technician

Boston, MA (Onsite)

6-12 Months

35 Hours per week




Job Description:

Job Overview


  • Serve as part of a 3-member technical team deploying 20 40 new computers weekly.


  • Replace and decommission old systems across client faculty and staff offices.


  • Ensure efficient, thorough, and quick computer replacement with minimal user downtime.


  • Deliver a positive user experience with new systems configured like the previous ones.





Primary Duties


  • Deliver and set up new computers; remove old systems per client deployment process.


  • Troubleshoot setup, configuration, distribution, and logistical issues.


  • Migrate user data from old to new systems.


  • Support post-deployment tasks:

    • Data storage and removal from returned systems

    • Hardware organization

    • Vendor pickup coordination



  • Administer the TechCycle program to repurpose returned systems.


  • Perform data restores upon request.


  • Assist with imaging and configuration of computers.


  • Track and maintain hardware inventory.


  • Use client van for campus-wide computer pickups and drop-offs.


  • Contribute to IT Asset Management (ITAM) initiatives and follow ITAM best practices.


  • Help maintain office organization and cleanliness.


  • Submit tickets in TeamDynamix for hardware/network issues.


  • Monitor and manage tickets assigned to deployment technicians.


  • Participate in team discussions and process improvement efforts.


  • Provide users with information and support regarding their new systems.





Experience Requirements


  • 2 5 years of customer-facing technical support experience.


  • Strong analytical and creative problem-solving skills.


  • Experience supporting both Windows and Mac operating systems.


  • Proven verbal and interpersonal communication skills.


  • Dependable, professional demeanor with excellent customer service.


  • Strong multitasking, organizational, time management, and attention-to-detail skills.


  • Experience in fast-paced environments is a plus.


  • Ability to lift up to 30 lbs.


  • Valid driver s license required.





Preferred Technical Experience


  • Symantec Altiris Client Management Suite

  • Microsoft Deployment Toolkit (MDT)

  • Jamf

  • FileMaker Pro

  • PeopleSoft IT Asset Management

  • CrashPlan Backup

  • TeamDynamix or similar ticketing systems (e.g., HP Service Center, Remedy, Heat)




Required Skills


  • Exceptional customer service and attention to detail

  • Proficiency in configuring, troubleshooting, and using:

    • Mac OS X

    • Windows 11

    • MS Office/M365 (Windows & Mac)

    • Google Apps

    • Networked and local printers, multifunction devices

    • Mobile platforms (iOS, Android, Windows Mobile)



  • Understanding of computer security best practices

  • Familiarity with Active Directory




Education


  • High school diploma required

  • College degree preferred






Metasys Technologies is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.



Required Skill Profession

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