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Urgent! Computer Technician II Job Opening In Coconut Creek – Now Hiring Confidential

Computer Technician II



Job description

Responsibilities

:

  • Support a robust Microsoft based network.

  • Respond to help desk tickets, telephone calls, email and personnel requests for technical support ensuring timely feedback and closure.

  • Identify, research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating, and escalating severe issues as appropriate.

  • Provide escalated support for all department members and perform tactical problem resolution as required.

  • Provide technical training for all department members as required.

  • Level I / Help Desk work as required.

  • Communicate highly technical information to both technical and non-technical personnel.

  • Manage incoming and outgoing asset inventory of hardware, software, and peripherals.

  • Prepare computer systems for deployment including interviewing clients to identify special considerations and other settings.

  • Install computer hardware, software, and peripherals as required.

  • Maintain password security, data integrity, and file system security.

  • Perform knowledge transfers among team members by preparing and maintaining documentation for processes, procedures, written instructions, and solutions to problems.

  • Successfully manage and execute business and project plans, deliverables, policies, processes, and procedures.

  • Collaborate with team members to identify and recommend process, system, hardware, and software improvements and/or upgrades.

  • Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate.

  • Provide project specific technical support to and management of vendors/suppliers/teammates.

  • Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate.

  • Assist team members as needed.

  • Position provides support for all company facilities, from US West coast to Europe

  • International travel may be required.

  • Available to work after hours and weekends as required.

  • Other duties and projects as assigned by supervisor.
  • Qualifications / Requirements:

  • Bachelor’s Degree in computer related field or equivalent years’ experience.

  • MCSE certification or equivalent certifications.

  • Minimum 3 years of experience of direct client interaction and customer-service.

  • Extensive working knowledge of networking, security, and telephony systems, including developing, configuring, supporting, and optimizing networking hardware, software, telecommunications, and related technologies.

  • Proficient working knowledge of networking standards, switching technology, protocols, security, troubleshooting.

  • Professional appearance and behavior required including, but not limited to, punctuality, positive attitude, and reliability.

  • Excellent communication and written skills are vital, should be as comfortable with people as with systems and technology.

  • Must be able to work well with others in a team as well as independently, collaboration skills are vital.

  • Able to work effectively at all levels of the organization with ability to convey a correct sense of urgency based on customer or business impact.

  • High level of accountability and can instill a sense of credibility when speaking with customers.

  • Advanced problem solver with the ability to sort through complex issues and conduct comparative analysis of multiple solutions.

  • Excellent organizational and multi-tasking skills – prioritizes and performs a variety of concurrent tasks with efficiency and minimal direction.

  • Ability to follow written and verbal instructions.?

    Must be detail-oriented and self-motivated, possessing strong judgment with excellent decision-making skills and excellent analytical/organization/time management skills.

  • Experience and ability to effectively manage vendors/suppliers.

  • Must be a quick learner and adaptable to change in process or required activities.

  • May occasionally lift at least 35 lbs.

  • May occasionally work in confined spaces.

  • May occasionally work in loud and noisy spaces.

  • Occasional Domestic & International Travel

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    Required Skill Profession

    Computer Occupations



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