Construction & Implementation Technician II (Anchorage, AK)

Job description

$2,500 Hiring Bonus! GCI's Construction & Implementation Technician II is a field-based technician position working closely with engineering and project management offices to develop, construct, deliver, and deploy network infrastructure and architecture including outside/inside plant applications.

Maintains system wide oversight and network integrity within all plant systems and architecture, network, and business facilities across Alaska and occasionally in the lower 48.

Work locations include customer’s residential property, business properties, field, and central offices.

*This position may be assigned to any area needed to support Technology Solutions and network repairs including outside plant, construction, business, and network facilities.


ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:



+ Construction, design, and implementation of network facilities and delivery architecture to maintain network integrity in accordance with industry standards and best practices.

+ Implementation and installation, modification, testing, and turn-up procedures of video, voice, and data circuits and equipment, to include terrestrial, satellite, microwave, optical, hybrid fiber coax, and ethernetin accordance with industry standards and best practices.

+ Support and install equipment racks, cabinets for central, remote, and field offices to include rack support pedestals, cable trays, bracing, optical enclosures, and all relevant cabling infrastructure, etc.

+ Accurately read, interpret, evaluate, apply, implement, and update information from system maps, equipment readings, test parameters, construction, and design work orders, associated engineering drawings, and follow-up documentation.

+ Coordinate and oversee contract resources, i.e., installers, technicians, electricians, HVAC contractors.

+ Collaboration and coordination with Construction and Implementation technicians, engineering and operations staff, companywide leadership, and business and residential customers.

+ Daily reporting and communication, using both PC and mobile devices for email, text, and video chat.

Written and photo site documentation.



+ Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person.

+ Ability to accurately read, write, and respond to routine business correspondence such as emails, chat messages, policies, procedures, reports.

+ Understanding of industry standard implementation and installation, modification, testing, and turn-up procedures of video, voice, and data circuits and equipment.

+ Understanding of construction, design, and implementation of network facilities and delivery architecture.

+ Understanding of electronics and telephony equipment, field-based construction, and implementation.

+ Analytical skills and demonstrated ability to accurately read, interpret/evaluate, apply/implement, update information from system maps, equipment readings, test parameters, construction, and design work orders, associated engineering drawings and follow-up documentation.

+ Ability to follow company and OSHA guidelines for safe work practicesand comply with company driver safety program.



+ Thorough understanding of safe work practices when working at heights and fall protection requirements.

Safety first mentality.





COMPETENCIES:



+ ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

+ BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.

+ COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

+ COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

+ COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.

+ CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

+ RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

+ RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

+ SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

+ Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.




Additional Job Requirements:

This is an intermediate level position within the telecommunications field-based construction & implementation technician discipline requiring working knowledge and a demonstrated understanding of telecommunications installation, modification, and test procedures.

Supports and collaborates with junior and senior technicians and engineers in the development, construction, and delivery of equipment installations statewide.

Work locations include customer’s residential property, business properties, field, and central offices.

Organizes daily workload and priorities while receiving general instructions on routine work and new assignments.

Work is regularly supervised and reviewed for timeliness, accuracy, and following correct procedures.

Essential Duties:



Network & Equipment Adds, Moves, and Changes


+ Perform advanced OSP network construction, implementation, routine preventative and corrective maintenance, testing and repairs, construction management of facilities, optical, and electronic equipment providing video, voice, and data services to maintain network integrity.

+ Install and remove service and non-service affecting equipment, cabling, new network infrastructure and devices, test and turn-up across urban and remote Alaska with senior technician support and occasional travel to the lower 48 states.

+ Advanced implementation and installation of central office equipment racks and cabinets, rack support pedestals, cable trays, bracing, main distribution frames and fuse and power distribution panels.

+ Install, identify, and terminate various types of cabling and wiring including coax, ethernet, optical, waveguide, data, and power cables under light supervision.

+ Perform test and turn-up procedures of all equipment installed to industry specifications and best practices; troubleshoot technical issues as needed.




Documentation & Communication


+ Complete company and department specific documents, prints, daily reporting, and engineering updates maintaining network integrity and matter of record.

+ Communicate with SMC or Dispatch to update and complete repair or trouble tickets.



+ Assist with new installations and trouble tickets in a timely manner.



+ Verify accuracy of written work order and ensure all documentation is updated in a timely manner.

+ Escalate more complex issues as needed to the appropriate department or management team.




Field Design & Collaboration


+ Work with senior technicians and respond to outages or other duties as required.

+ Guide, train, and mentor less experienced technicians.



+ Design test fixtures, analyze test results, and document tests performed on components.




Additional Competencies:


+ Advanced understanding and implementation of antennas, antenna foundations, towers, waveguide, ice bridges, grounding system, fences, and HVAC units.

+ Demonstrated understanding of electronics and telephony equipment, ability to accurately interpret and apply GR.1275, NEC, NESC, OSHA, FCC, industry standard and municipal practices, company rules and regulations.

+ Demonstrated ability to work with and assist higher-level technicians.

+ Demonstrated ability to install, test, modify, and repair a wide range of central office, remote office, and field office support equipment, including cabling, power distribution and grounding, framework, air handling controls, and alarm reporting systems with adept knowledge of relevant test equipment, procedures, troubleshooting of circuits and equipment.

+ Demonstrated knowledge of proper installation practices of central office racking and framing equipment, operation, testing, and troubleshooting of a wide range of telecommunications equipment including but not limited to routers, hubs, satellite modems and antenna systems, protection switches and amplifiers, VSAT stations, microwave radio systems, switches, M&C Equipment, DLC systems, channel banks, structured cabling systems, DACS systems, fiber-optic multiplexers, high-speed data circuits and equipment, and distributed data networks.

+ Intermediate level understanding of KU, KA, C Band dishes and infrastructure, cellular, microwave, equipment towers and shelters, basic AC and DC power systems, grounding in a central office and remote office environment, -48-volt, direct current power systems with an understanding of general safety regulations.

+ Comprehensive knowledge of fiber-optics, coax and network cabling, and telecommunications and electronic installation procedures in all environments.


Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis


+ High School diploma or equivalent.

+ Minimum of six (6) years of experience in a telecommunications role or related background, including at least two (2) years of complex related network experience.

*

+ NCTI “Service Technician” certification or enrolled within 90 days and complete the course within 6 months or approved equivalent.



+ Upon hire may be required to complete and maintain Company or other applicable training and certifications including Pole/Tower Climber, AK DOT Bucket Truck, and AK DOT Approved Flagger certifications.

+ Additional certifications or successful course completion may be required within a defined period after position acceptance.


Preferred:


+ Associate’s degree in electronics or relevant field, telecommunications trade school, or equivalent training.



+ Prior certification as a tower climber.

+ Telecommunications experience.



+ Other relevant telecom industry or job specific certifications.




DRIVING REQUIREMENTS:


+ This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company.

Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.



PHYSICAL REQUIREMENTS and WORKING CONDITIONS:



+ Statewide travel may be required to assist other systems personnel, including on a variety of aircraft, both large and small, ATVs, and other vehicles in remote Alaska.

Lodging may include tents, outbuildings, or equipment rooms without plumbing.



+ Work includes working inside and outside in typical cold weather conditions.

+ Subject to adverse weather and driving conditions.

+ Work performed below overhead construction and in trenches to 10 feet in depth.

+ Tasks performed around high-power electrical conductors and gas lines.

+ Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.



+ May encounter unrestrained animals/pets.



+ High degree of balance, coordination, and strength needed to safely and routinely ascend, descend, and work atop poles, towers, and ladders with tools and equipment.



+ Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.

+ Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.

+ High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a daily basis.

+ Visual acuity necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.

+ Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.

+ Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.

+ Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.)

+ Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

+ Ability to accurately communicate information and ideas to others effectively.

+ Physical agility and effort sufficient to perform job duties safely and effectively.

+ Ability to make valid judgments and decisions.



+ Available to work additional time on weekends, holidays, before or after normal work hours when necessary.



+ Must work well in a team environment and be able to work with a diverse group of people and customers.

+ Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours.


Drug Testing: A pre-employment drug test and/or participation in an ongoing random drug or alcohol testing program may be required to satisfy conditions the conditions of a contract or proposed contract with a business partner or client.

Fitness For Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.


The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies.

Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency.

As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.



Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated.

We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.



EEO: GCI is an equal opportunity employer.

Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.



DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.



All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Required Skill Profession

Other General