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Urgent! ConsultNet is hiring: Digital User Experience (UX) Architect III in Atlanta Job Opening In Atlanta – Now Hiring ConsultNet

ConsultNet is hiring: Digital User Experience (UX) Architect III in Atlanta



Job description

Digital User Experience (UX) Architect III
Atlanta, GA, Charlotte, NC, Birmingham, AL (Hybrid - 3 days onsite each week)
6-month contract to hire
Pay Range $85.00-90.00/hr.

Our client is seeking a UX Architect III with a strong service design and strategy focus to join our Experience Design team supporting the Commercial Banking organization.
This role goes beyond tactical product/UI design - it's about service blueprinting, journey mapping, and ecosystem strategy.

The ideal candidate will help us understand and map the current fragmented state of commercial client experiences and then shape opportunities for a more integrated, user-friendly, and future-ready commercial banking portal.
You'll partner closely with design leadership, research, and business stakeholders but will not be directly responsible for day-to-day product delivery work.

This is a strategic role designed to help our client connect siloed systems, processes, and touchpoints into a cohesive client experience.

Responsibilities

  • Conduct stakeholder interviews and internal discovery sessions to document how current systems, processes, and scenarios operate across the commercial banking ecosystem.

  • Collaborate with:
    • Design Manager - squad lead for tactical design delivery.

    • Lead Researcher - who will focus on customer-facing research.

    • Business Lead- providing business alignment and priorities.

  • Participate in customer research sessions (led by research), applying a service design lens to interpreting findings.

  • Lead collaborative analysis workshops to synthesize discovery data and extract actionable insights.

  • Develop strategic design artifacts, including:
    • Service blueprints (front stage, backstage, and system layers).

    • Ecosystem maps, journey frameworks, and opportunity maps.

  • Facilitate virtual whiteboarding sessions (primarily in FigJam; experience with Miro or similar tools is a plus).

  • Provide strategic documentation that can guide product teams in execution.

Tools & Portfolio
  • Expected to work primarily in virtual whiteboarding tools (FigJam at Regions; familiarity with Miro or similar is fine).

  • Not a UI/visual design role - no Photoshop, Illustrator, or pixel-perfect Figma work required.

  • Candidates may provide a portfolio, work samples, or case studies that demonstrate service design artifacts (blueprints, ecosystem maps, synthesis frameworks).

  • These may be shared as PDFs, decks, or interview walk-throughs - a polished public website is not required.

Qualifications
  • Bachelor's degree in Design, Compuer Science, Information Sciences, Psychology, Human Factors, or Human Centered Design and Engineering
  • Five (5) years of experience designing systems and process structure for web and mobile solutions for enterprise platforms
  • Strong service design, research collaboration, and strategic design skills.

  • bility to operate at a systems/process level rather than screen/UI level.

  • Service Design Expertise
    • Skilled in applying service design methods in large, complex enterprise settings.

    • Experience mapping journeys that span channels, silos, and systems.

  • Discovery & Research Collaboration
    • Strong experience conducting stakeholder interviews and observations.

    • Skilled at synthesizing findings into insights and opportunities.

  • Facilitation & Collaboration
    • ble to convene cross-functional partners and guide collaborative analysis sessions.

    • Comfortable leading workshops and unpacking discovery data.

  • Strategic Artifacts
    • Proficiency in creating service blueprints, ecosystem maps, and journey-level deliverables.

    • bility to clearly connect customer-facing ( front stage) experiences with operational ( backstage) and technical layers.

  • Enterprise Experience
    • Familiarity with large-scale, regulated, or compliance-heavy environments.

    • Financial services experience is a plus, but service design skillset is the priority.


Required Skill Profession

Computer Occupations



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