Consumer Processing Manager

Job description

We’re building a relationship-oriented bank for the modern world.

We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

**What You’ll Be Doing**

As a **Consumer Processing Manager** , you’ll oversee and manage the daily operations of the processing team to ensure efficient, accurate, and timely processing of transactions and documents.

You’ll coordinate workflow, implement process improvements, maintain compliance with regulatory requirements, and provide leadership and support to team members.

Your work will be key in optimizing operational effectiveness and supporting PP&D strategic business objectives.

At CIBC, we enable the work environment most optimal for you to thrive in your role.

You’ll have the flexibility to manage your work activities within a hybrid work arrangement, balancing on-site and remote work based on business needs.

**How You’ll Succeed**

+ **Team leadership:** Supervise, mentor, and develop processing staff, including performance management and training.

Allocate resources and assign tasks to ensure optimal workflow and productivity.
+ **Operational oversight** : Oversee the end-to-end processing of transactions, applications, or documents.

Monitor daily operations to ensure accuracy, timeliness, and compliance with policies and procedures.

Identify and resolve operational issues or bottlenecks.
+ **Process improvement** : Analyze existing processes and recommend enhancements to improve efficiency and effectiveness.

Implement best practices and automation where appropriate.
+ **Compliance and quality assurance** : Ensure all processing activities adhere to regulatory and internal compliance standards.

Conduct regular audits and quality checks to maintain high standards of accuracy and integrity.
+ **Reporting and analysis** : Prepare and present regular reports on processing volumes, performance metrics, and key issues to senior management.

Use data to identify trends, risks, and opportunities for improvement.
+ **Stakeholder collaboration** : Liaise with other departments (such as Sales, Risk, IT) to resolve processing issues and support business initiatives.

Serve as a point of escalation for complex or sensitive processing matters.

**Who You Are**

+ **Educational background** : Bachelor’s degree in business administration, finance, operations management, or a related field (or equivalent experience).
+ **Experienced:** 10+ years of experience in processing operations, with at least 5 years in a supervisory or managerial role.
+ **Regulatory knowledge:** Strong understanding of federal, state, and industry regulations and standards (for example, AML, KYC, Privacy).
+ **Leadership:** Demonstrated ability to lead, mentor, and manage teams effectively.
+ **Detail-oriented:** High attention to detail and commitment to quality.
+ **Analytical:** Excellent research skills and analytical capabilities to identify and solve operational challenges.
+ **Tech-savvy:** Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint) and relevant software applications and processing systems.
+ **Strong communicator:** Ability to collaborate with co-workers and effectively communicate with all levels of management.

Ensure verbal and written communication with clients is timely, clear, and accurate.
+ **Organized and results-oriented:** Excellent organizational and problem-solving skills, with a strong ability to follow up on assignments and deliver results.
+ **Values matter to you:** You bring your real self to work and you live our values — trust, teamwork, and accountability.

**What You Need to Succeed**

+ Deep expertise in processing operations, compliance, and workflow management.
+ Proven ability to drive process improvements and implement automation.
+ Strong leadership and team management abilities.
+ Experience preparing and analyzing operational reports and metrics.
+ Ability to build effective relationships and collaborate across departments.

California residents — your privacy rights regarding your actual or prospective employment (https://us.cibc.com/en/about-us/california-consumer-privacy-act-employment.html)

At CIBC, we offer a competitive total rewards package.

This role has an expected salary range of $100,000 - $130,000 for the Chicago, IL market based on experience, qualifications, and location of the position.

The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component.

CIBC offers a full range of benefits and programs to meet our team member’s needs, including medical, dental, vision, health savings account, life insurance, disability and other insurance plans, paid time off (including sick leave, parental leave, and vacation), holidays, and 401(k), in addition to other special perks reserved for our team members.

Candidates hired to work in other locations will be subject to the pay range associated with that location.

Additional total compensation and benefits details will be provided during the hiring process.

This position does not offer visa sponsorship.

#LI-TA

**What CIBC Offers**

At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.

+ We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
+ Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
+ We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

**What you need to know**

+ CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.

We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
+ You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
+ We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office).

Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

**Job Location**

IL-120 S LaSalle St

**Employment Type**

Regular

**Weekly Hours**

40

**Skills**

Analytical Thinking, Business Operations, Client Facing, Mentoring Staff, Operations Management, People Management, Process Improvements, Resource Allocation, SLA Management

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them.

Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

Required Skill Profession

Other General