Urgent! Consumer QA QC Sr Specialist Job Opening In Glen Allen – Now Hiring Citizens
Description
As the Consumer QA QC Sr. Specialist you will work to understand, monitor and process requests that relate to high risk or complex processes.
You will work within established procedures with a moderate degree of supervision.
Your goal is to prevent risk to the bank or our customers by handling these requests timely, diligently and completely to ensure that you identify any errors that occurred in the process and ensure a positive customer experience.
You will monitor and record results from processes and procedures within CFG's Consumer sector to ensure that feedback can be given on any errors that are identified.
As a senior member of the team you are also expected to provide suggestions for continuous improvement within your process that lead to efficiencies and/or further reduce risk.
Primary responsibilities include
+ Primary focus is on execution within defined processing parameters with some expansion based on developing capabilities and or experiences.
QA/QC tasks are expected to be completed timely, accurately with focus on attention to detail.
Ensure procedures and SOPs are adhered to when performing your work, as measured through quality checks by management/team leader.
+ Focus is on doing the right thing and working together.
Respond to internal/external customer inquiries within 24 hours.
Ensure that any and all errors identified within your processes are formally recorded so that coaching and feedback can be given to processors and future risk can be mitigated.
+ Understand and comply with regulatory requirements that impact your work including state and federal laws.
Understand the importance of risk management and how it impacts your daily responsibilities.
Complete required Regulatory and HR compliance training each quarter by established deadlines.
Escalate risk issues to management immediately.
+ Identify opportunities to continuously improve the customer experience and/or internal processes for efficiency and risk mitigation.
Bring these ideas to management and assist in driving these to completion when asked to do so.
Qualifications, Education, Certifications and/or Other Professional Credentials
+ Required Qualifications
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+ Add or delete bullets, as applicable
+ Preferred Qualifications
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Hours & Work Schedule
+ Hours per Week:
+ Work Schedule:
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles.
If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism.
Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities.
When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks.
Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered.
Any offer of employment will include further information.
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Unlock Your Consumer QA Potential: Insight & Career Growth Guide
Real-time Consumer QA Jobs Trends in Glen Allen, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Consumer QA in Glen Allen, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 8258 jobs in United States and 4 jobs in Glen Allen. This comprehensive analysis highlights market share and opportunities for professionals in Consumer QA roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Citizens is currently hiring and seeking a Consumer QA QC Sr Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Consumer QA QC Sr Specialist Jobs Glen Allen.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Citizens adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Consumer QA QC Sr Specialist Jobs United States varies, but the pay scale is rated "Standard" in Glen Allen. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Consumer QA QC Sr Specialist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Consumer QA QC Sr Specialist interview at Citizens, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Citizens's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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