Urgent! Contact Center Agent I Job Opening In Tempe – Now Hiring TruWest Credit Union
Live your best (work) life at TruWest Credit Union!
Are you a people-person with a knack for problem resolution?
We're seeking enthusiastic individuals to join our team as a Contact Center Agent! In this position, you'll be the friendly voice on the other end of the phone providing top-notch support to our valued members.
If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we want to hear from you! Join us and be part of a team dedicated to making a difference in the lives of our members.
Starting pay: $21.74/hr.
Final salary is dependent on a candidate’s experience and qualifications.
If you love working with members and looking for a place to call home, you’ve found it.
What are you waiting for?
Apply now!
Full Job Description:
This position is responsible for assisting the membership with TruWest products, services and account information.
This position is responsible for department opening and closing duties, non-cash teller duties, opening new accounts and deposit products and originating loans.
This position is responsible for receiving all incoming calls and making outbound calls to perform inquiries on members’ accounts and identify members’ needs for various credit union products and services.
Responsibilities include verifying member information and approving/disapproving applications for service while assuring compliance with credit union policy and procedures and lending regulations.
Also requires having the ability to perform duties of a Membership Officer.
Must provide spontaneous service excellence to members, employees and business associates; demonstrating the TruService Philosophy and the values shown on the TruWest Vision, Mission Values card.
Qualifications:
Education:
Requires education associated with high school diploma.
Some college in a related field is preferred.
Experience:
This job requires a minimum of one year of new account and loan origination experience.
Contact Center experience is preferred.
Knowledge and Skills:
Individual must have good sales and referral abilities.
Requires general knowledge of TruWest products, services and account requirements in order to identify cross-selling opportunities, which will benefit the member.
Individual must be able to interpret and abide by credit union’s policy and procedures as well as lending regulations.
Must have the ability to perform math calculations with a high degree of accuracy, have good attention to detail, good telephone etiquette and communication skills.
Must have general Microsoft Office knowledge and experience with office equipment such as 10-key calculator, PC keyboard, copy and fax machines.
Candidate must also possess an ability to work independently and be able to handle multiple tasks at the same time.
Individual must have good oral and written communication skills, as well as strong member service and interpersonal skills.
Must be a team player and have the ability to build member and employee relationships.
Bilingual skills are preferred.
Primary Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.
Promote products and services with the membership and maintain acceptable referral and sales levels through phone inquiries.
2.
Understands and can open all deposit products that come in through telephone and the indirect dealership program.
3.
Thorough knowledge of loans offered by the credit union.
Originates and troubleshoots consumer loans via the telephone.
4.
General knowledge of the TruWest computer system; understands and can perform all non-cash teller transactions.
5.
Follows credit union policy and procedure as they relate to tellers and Member Service Representatives.
6.
Work as part of the team and cooperates with co-workers, assistant manager and department manager and demonstrates a willingness to assume additional responsibilities.
7.
Provide prompt and courteous service to members while exhibiting professionalism in behavior and tone of voice.
8.
Handles member transactions accurately and completes assignments in a timely manner by structuring and organizing work effectively.
9.
Communicates effectively with co-workers and members both orally and in written form and maintains a professional interface with other departments.
10.
Follows credit union policies for compliance with all laws and regulations, specifically, but not limited to, the Bank Secrecy Act, Security Policies, and Confidentiality Policies and adheres to all TruWest Human Resource policies.
11.
Other duties as assigned.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Contact Center Potential: Insight & Career Growth Guide
Real-time Contact Center Jobs Trends in Tempe, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Contact Center in Tempe, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 63241 jobs in United States and 115 jobs in Tempe. This comprehensive analysis highlights market share and opportunities for professionals in Contact Center roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TruWest Credit Union is currently hiring and seeking a Contact Center Agent I to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Contact Center Agent I Jobs Tempe.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TruWest Credit Union adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Contact Center Agent I Jobs United States varies, but the pay scale is rated "Standard" in Tempe. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Contact Center Agent I typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Contact Center Agent I, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Contact Center Agent I interview at TruWest Credit Union, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TruWest Credit Union's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Contact Center Agent I is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!
