Urgent! Contact Center Agent Workforce Analyst Job Opening In New York – Now Hiring NYU Langone Health
We have an exciting opportunity to join our team as a Workforce Analyst.
In this role, the Workforce Analyst is a highly collaborative role that will act as a partner with the business to facilitate and implement Call Center technology solutions.
This position serves as a primary facilitator for cross-team communication and collaboration.
The Analyst will be responsible for writing system requirements that will ensure the technology solution will meet the needs of the business and identify improvements to current work flow.
This job requires a high-level understanding of Call Center systems, data management, industry, project management, and end-user requirements.
You will apply specialized domain knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.
You will make judgments and recommendations based on analysis and knowledge
Job Responsibilities:
Minimum Qualifications:
To qualify you must have a Minimum of a Bachelors' degree in Computer Science, MIS, Business or related degree and three (3) years of relevant experience or a combination of education, training and experience
Experience with leading Call Center and Telephony systems (preferably Cisco UCM, Cisco UCCE, Verint WFO suite)
Advance/Admin Salesforce Experience
May occasionally work a non-standard shift including nights and/or weekends and/or have on-call responsibilities
May work in a team environment or project room to facilitate collaboration
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work.
Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package.
Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement.
The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support.
Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.
The benefits and wellness package is designed to allow you to focus on what truly matters.
Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Contact Center Potential: Insight & Career Growth Guide
Real-time Contact Center Jobs Trends in New York, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Contact Center in New York, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 38544 jobs in United States and 843 jobs in New York. This comprehensive analysis highlights market share and opportunities for professionals in Contact Center roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! NYU Langone Health is currently hiring and seeking a Contact Center Agent Workforce Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Contact Center Agent Workforce Analyst Jobs New York.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NYU Langone Health adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Contact Center Agent Workforce Analyst Jobs United States varies, but the pay scale is rated "Standard" in New York. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Contact Center Agent Workforce Analyst typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Contact Center Agent Workforce Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Contact Center Agent Workforce Analyst interview at NYU Langone Health, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NYU Langone Health's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Contact Center Agent Workforce Analyst is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!