- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Contract Technical & Warranty Support Rep I.
Urgent! Contract Technical & Warranty Support Rep I Job Opening In Carlsbad – Now Hiring Zodiac Pool Systems
Contract Technical & Warranty Support Rep I
Customer Service Carlsbad, California
Apply
Description
Fluidra is looking for a Contract Technical & Warranty Support Rep 1 to join our team in Carlsbad, CA.
WHAT YOU WILL CONTRIBUTE
Provide mechanical and electrical troubleshooting and installation assistance, warranty support, and general customer service via phone, email and chat software in accordance with Fluidra warranty and service guidelines.
Responsible for completing Tier 1 level product training, in support of pool owner customers with technical product inquiries.
Responsible for documenting all customer service interactions and processing orders for replacement parts as necessary.
Additionally, you will:
+ Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes, and other Fluidra programs.
+ Responsible for evaluating each non-warranty related accommodation thoroughly, and when necessary sending accommodations to customer, as well as tracking the dollars used in your individual discretionary non-warranty bucket to ensure allowance is not exceeded.
+ Review and authorize warranty service work to be performed by independent service companies.
+ Attend technical training classes in an effort to maintain current with troubleshooting products.
+ Work with other team members to help achieve overall department goals and tasks.
+ Other duties as assigned.
WHAT WE SEEK
+ Must be able to work in a fast-paced environment and have the ability to multi-task.
+ Must take direction well, and follow instructions carefully, but also must be comfortable
+ using common sense and personal judgment to help determine the validity of a warranty
+ claim.
+ At least 6 months of “hands on” mechanical and electrical troubleshooting and/or repair experience desired.
+ Strong written and verbal communication skills.Must have 2 years experience delivering customer service with a positive attitude and
+ cheerful disposition.
+ Must be able to type 50 WPM.
+ Possess a technical aptitude with an electrical or mechanical background.
PREFERRED
+ Experience with Oracle EBS a plus.
+ Pool and Spa Industry experience.
+ Call center experience.
+ Proficiency with MS Office tools.
EDUCATION
High school diploma or equivalent.
WHO WE ARE
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally.
The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands : Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®.
We also sell products under the Cover ‐ Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names.
With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly.
We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Don't meet every single requirement listed?
At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization.
Fluidra is proud to be an equal opportunity employer.
Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
Expected hourly rate is $21.00 - $25.00.
The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location.
Your recruiter will provide additional details on our compensation.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Contract Technical Potential: Insight & Career Growth Guide
Real-time Contract Technical Jobs Trends in Carlsbad, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Contract Technical in Carlsbad, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 29936 jobs in United States and 10 jobs in Carlsbad. This comprehensive analysis highlights market share and opportunities for professionals in Contract Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Zodiac Pool Systems is currently hiring and seeking a Contract Technical & Warranty Support Rep I to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Contract Technical & Warranty Support Rep I Jobs Carlsbad.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zodiac Pool Systems adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Contract Technical & Warranty Support Rep I Jobs United States varies, but the pay scale is rated "Standard" in Carlsbad. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Contract Technical & Warranty Support Rep I typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Contract Technical & Warranty Support Rep I, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Contract Technical & Warranty Support Rep I interview at Zodiac Pool Systems, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zodiac Pool Systems's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Contract Technical & Warranty Support Rep I is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!