Job Role: Contracts Manager
Working Hours: 40 hours per week (flexible to meet the needs of the business)
Salary: £37,500 per annum + Car Allowance/Company Car
Position Location: Field-based, covering the North West area
Reporting to: Key Accounts Director
Overview
An exciting opportunity has arisen to join Anchor Group Services as a Contracts Manager, overseeing a prestigious security and cleaning contract along with several other contracts across the North West region.
This is a fantastic chance to join a growing organisation during a period of rapid expansion, where you’ll play a pivotal role in ensuring operational excellence and client satisfaction.
You will be responsible for leading and managing a Soft Services Manager and frontline staff, ensuring excellent service delivery and maintaining strong client relationships.
Reporting to the Key Accounts Director, you will play a key role in the day-to-day operations of these busy retail and corporate environments, ensuring compliance, high standards, and exceptional customer service.
Flexibility to travel across the north west region is essential.
Main Responsibilities:
- Oversee and manage security and cleaning operations across multiple public facing (including shopping centres) and corporate sites.
- Ensure all services are delivered within budget constraints for staffing, materials, uniforms, and consumables.
- Provide leadership and support to a Soft Services Manager, ensuring effective staff management, welfare checks, and ongoing training.
- Implement and maintain high standards of compliance, health & safety, and operational procedures across all locations.
- Conduct regular site visits and audits, ensuring effective service delivery and compliance with client expectations.
- Lead recruitment, disciplinary procedures, and performance management, with guidance and support from HR
- Foster strong relationships with clients, acting as the main point of contact for operational issues and contract performance.
- Monitor and report on Key Performance Indicators (KPIs) and ensure sites meet agreed Service Level Agreements (SLAs).
- Oversee rostering, holiday planning, and sickness absence for site-based teams to always maintain effective cover.
- Oversee stock levels of cleaning consumables and ensure efficient procurement processes.
- Ensure the proper operation of Control Rooms, CCTV systems, and site security procedures in compliance with GDPR and licensing regulations.
Requirements
- Experience of managing large, multi-site teams within the security and/or cleaning sectors.
- Strong leadership and people management skills with the ability to motivate and develop teams.
- Excellent communication and presentation skills, with experience engaging with clients and senior management.
- Ability to manage change quickly and efficiently while maintaining high service standards.
- Strong problem-solving skills with the ability to analyse and resolve operational challenges.
- Knowledge of compliance, health & safety regulations, and employment law related to soft services management.
- Proficiency in Microsoft 365 (Outlook, Word, PowerPoint, Excel) and workforce management systems (Timegate, Zoho, Partner System).
- Experience in recruitment, disciplinary processes, and risk assessment management.
- A flexible and adaptable approach to work, with a strong sense of teamwork
- Full 5-year checkable employment history
- A valid frontline SIA Licence (essential)
Benefits
- Car allowance
- Laptop and mobile phone
- 25 days holiday per annum + 8 bank holidays
- Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
- Auto Enrolment Pension
- Free Employee Assistance Programme 24/7 including access to counselling
- Hospital Saturday Fund
- Reward and Recognition awards
What’s Next?
If you think you have what it takes, APPLY NOW and we'll be in touch.
Other companies may call this role: Regional Operations Manager, Area Manager, Service Delivery Manager, Facilities Manager, Soft Services Manager, Site Operations Manager, Operations Manager, Field Services Manager, Client Services Manager, Multi-Site Manager, Security & Cleaning Manager, Portfolio Manager, Service Contracts Manager
Within commuting distance of: Manchester, Liverpool, Chester, Warrington, Preston, Bolton, Blackburn, Stockport, Wigan, St Helens, Southport, Burnley, Bury, Rochdale, Oldham, Salford, Lancaster, Crewe, Widnes, Runcorn, Ellesmere Port, Northwich, Macclesfield