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Urgent! Coordinator - Client Relations Center Job Opening In New York – Now Hiring Hermes
The Team:
The Client Relations Center (CRC), an essential part of the eCommerce team, plays a vital role in supporting all aspects of the Hermes.com business while ensuring a seamless omnichannel experience.
As the voice of the Maison, we provide expert assistance for client inquiries via phone, email, and live chat, working closely with US boutiques to deliver thoughtful, knowledgeable, and high-touch service.
The Opportunity:
As the Client Relations Center Coordinator, you will play a key role in shaping the eCommerce department's strategy, serving as the primary point of contact for both Hermes.com and flagship boutique clients via phone, email and live chat.
You will uphold exceptional customer service standards, ensuring an elevated client experience in every interaction.
The CRC Coordinator is based in the E59 New York, NY Corporate Office.
About the Role:
* Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written
* Display and implement product knowledge, while conveying the Hermès style, values, and vision
* Follow-up and resolve all client issues and inquiries in a timely manner
* Respond to client voicemails
* Place online orders and follow-up on pending orders
* Resolve delivery issues related to e-Commerce orders
* Collaborate with internal partners to ensure resolution and exceed client expectations
* Adapt well in a fast-paced environment, being flexible and resilient while handling all situations with graciousness
* Maintain confidentiality and company policies for data protection and security
* Adhere to all Hermès policy & procedures relative to role and responsibilities
* Uphold high client expectations in every interaction
* Offer tailored solutions and recommendations to customers
* Maintain a sophisticated and professional tone in all interactions
* Possess deep knowledge of luxury goods or services
* Address concerns efficiently while maintaining brand integrity
* Foster long-term customer loyalty through exceptional service
* All other duties as assigned by supervisor
Supervisory Responsibility:
* NO
Budget Responsibility:
* NO
Decision Making Responsibility:
* NO
About You:
* Open availability, Monday through Sunday, with flexibility to meet business needs
* 1-2 years' experience in a call center or customer service role, including hands-on internships
* Strong verbal and written communication skills
* Experience in luxury retail, hospitality, or high-end customer service
* Ability to manage complex requests with professionalism and discretion
* Familiarity with CRM systems and call center software
* Knowledge of Microsoft Excel and Word
* Team-oriented, assisting peers, mentoring new members, and sharing knowledge
* Proactive in identifying potential issues and implementing solutions
* Actively seeks feedback for continuous improvement
* Ability to exercise sound judgment
* Strong multitasking and problem-solving capabilities
* High level of attention to detail to ensure service excellence
* Multilingual skills are a plus
The range for this position is $23.43 - $28.64 per hour.
Actual rates are determined on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodationsCréateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde.
Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable.
L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception.
Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde.
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Unlock Your Coordinator Client Potential: Insight & Career Growth Guide
Real-time Coordinator Client Jobs Trends in New York, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Coordinator Client in New York, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 52896 jobs in United States and 1875 jobs in New York. This comprehensive analysis highlights market share and opportunities for professionals in Coordinator Client roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hermes is currently hiring and seeking a Coordinator Client Relations Center to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hermes adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Coordinator Client Relations Center Jobs United States varies, but the pay scale is rated "Standard" in New York. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Coordinator Client Relations Center typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Coordinator Client Relations Center interview at Hermes, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hermes's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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