Coordinator, CRM

Job description

Coordinator, CRM at Stitch Fix (View all jobs) (https://www.stitchfix.com/careers/jobs)
Remote, USA


About Stitch Fix, Inc.
Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best.

Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge.

Stitch Fix solves that problem.

By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online.

Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

About the Team
The CRM team at Stitch Fix is responsible for strengthening the relationship with our clients, maximizing their value, and retaining them as active clients for as long as possible.

At its core, Stitch Fix is a personalization service, and the CRM team leverages data and insights to bring that same level of personalization to our marketing.

Our ultimate goal is to deliver the right message to the right customer at the right time.
About the Role
We are looking for aCRM Coordinatorto help support and execute our complex and client-focused CRM program.

This entry-level is ideal for someone eager to roll up their sleeves, support the team and learn the ins and outs of CRM marketing.

You will work closely with all members of the CRM team (including Developers), and contribute to delivering campaigns that create an amazing experience for our customers while driving business impact.



This is a highly executional role where the team will depend on you to keep work moving, maintain processes and ensure campaigns run smoothly.

You’ll gain exposure to exciting strategy, problem-solving, and cross-functional collaboration, making this an amazing opportunity for anyone looking to grow their career in CRM.
You're excited about this opportunity because you will…

+ Support execution of CRM campaigns across Email, Push, SMS.

+ Assist in the maintenance of existing Lifecycles and the creation of new ones.

+ Own campaign QA and daily campaign scheduling to ensure timely, accurate delivery.

+ Assist in weekly and monthly reporting, helping track performance and insights.

+ Shadow strategic ideation for Batch, Transactional, and Lifecycle campaigns.

+ Build relationships and collaborate with other teams across the organization, including Product, Engineering and Analytics.

We’re excited about you because…

+ You have a proven track record of being detail-oriented, process-driven, and scrappy, with a strong focus on execution.

+ You are excited about the CRM space and have a high interest in driving smooth and innovative marketing campaigns.

+ You are customer-focused with strong intuition, consistently thinking about creating excellent customer experiences.

+ You have a proven ability to identify opportunities for improvement and establish or enhance processes to keep work moving efficiently.

+ You are attuned to trends in fashion, pop culture, and social relevance, and bring that awareness into your work.

+ You are a driven team player who thrives on supporting execution and taking ownership of parts of a complex campaign structure.

+ You are highly detail oriented and comfortable in fast-paced, dynamic environments.

+ You have a curiosity for data and understanding complex problems.

+ You are collaborative and enjoy building strong working relationships across teams.

Why you'll love working at Stitch Fix...

+ We are a group of bright, kind people who are motivated by challenge.

We value integrity, innovation and trust.

You’ll bring these characteristics to life in everything you do at Stitch Fix.

+ We cultivate a community of diverse perspectives— all voices are heard and valued.

+ We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.



+ We win as a team, commit to our work, and celebrate grit together because we value strong relationships.

+ We boldly create the future while keeping equity and sustainability at the center of all that we do.



+ We are the owners of our work and are energized by solving problems through a growth mindset lens.

We think broadly and creatively through every situation to create meaningful impact.

+ We offer comprehensive compensation packages and inclusive health and wellness benefits.



Compensation and Benefits

This role will receive a competitive salary and benefits.

The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance.

In addition, the position is eligible for medical, dental, vision, and other benefits.

Applicants should apply via our internal or external careers site.



Salary Range

$56,600 — $75,500 USD


This link (https://www.anthem.com/ca/machine-readable-file/search/) leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.

The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here:https://stitchfix.com/careers/workforce-applicant-privacy-policy

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are top of mind for us.

At Stitch Fix, recruiters only direct candidates to apply through our official career pages athttps://www.stitchfix.com/careers/jobsorhttps://web.fountain.com/c/stitch-fix.

Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.

If you are unsure if a message is from Stitch Fix, please emailcareers@stitchfix.com.



You can read more about Recruiting Scam Awareness on our FAQ page here:https://support.stitchfix.com/hc/en-us/articles/1500007169402-Recruiting-Scam-Awareness

Required Skill Profession

Other General