Coordinator, Rail Administration

Job Description:
Job Title:

Coordinator, Rail Administration

Location:

Lombard, IL.

This position will follow a hybrid work-from-home/office model with at least three days in the office weekly

Role Summary:

The purpose of the position is to facilitate accurate and timely export rail billing.

This is achieved by troubling shooting unsuccessful transmissions submitted through the website, monitoring system correction queues, responding to inquiries via email, and issue funneled through our phone system.



Additional Responsibilities:

• Collaborate cross-functionally to resolve issues related to export rail billing.
  
  
• Minimize potential claims for driver detention or drayage cost by rapidly responding to inquiries.
• Perform root cause analysis on errors identified through website submission and suggest recommendations for process improvements or system enhancements.
  
  
• Achieve high-level customer satisfaction by providing comprehensive responses to inquires in a professional and timely manner.
  

Core Required Skills and Competencies:

• A general understanding of the US and Canada international intermodal network and vendors.
• A general understanding of RR terminology as it relates to railroad waybills
• General understanding of Hazmat requirements for moving containerized cargo by rail.
• Clear and concise written and verbal communication skills
• Acts with initiative and passion for success
• Responsive, dependable and follows through
• Acts with an ownership mentality
  

Function-Specific Required Skills and Competencies:

• Proficient in Google Suite
• Ability to maintain professionalism under stressful situations.
• Highly organized and ability to multitask.
  
  
  

Required Minimum Years Experience:

1+ years of industry experience preferred; focus on Domestic and International Intermodal experience a plus

Required Minimum Education:

College Degree Preferred

Resumes may be submitted to: usa.onecareers@one-line.com

To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link:

mascsr/default/mdf/ recruitment/recruitment.html?

cid=5ebe3104-e38c-46ac-8508- 76b7402ab3ae&ccId=19000101_ 000001&lang=en_US

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#JIL

What we offer:

• Opportunities available with hybrid working arrangements
• Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan
  
  

ONE partners with our customers to provide shipping solutions that help them win in the marketplace.

ONE's 8,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia.

Learn more at .