Creative Operations Manager Job at OpenAI in San Francisco

Job description

About the Team Marketing Operations is the connective tissue that enables Marketing to run at scale, with speed and impact.

We design the systems, workflows, and culture that keep our global marketing engine running smoothly: from planning through launch and measurement.
Creative Operations focuses on building the foundations that make exceptional creative work possible.

We develop the structures, talent models, and programs that help scale creative excellence: establishing clear intake paths, role clarity, and operating models that enable teams to focus on the work itself.
We’re a collaborative, solutions-oriented team that thrives in ambiguity and creative problem-solving.

By partnering across the entire organization, we bring clarity, consistency, and momentum to everything we do—fueling bold ideas and impactful brand moments.
About the Role We’re looking for a Creative Operations Manager to join OpenAI’s Marketing team in San Francisco.

In this role, you’ll keep our creative engine running smoothly by managing the processes, systems, and resources that enable our designers, writers, and marketers to do their best work.

You’ll balance day-to-day operational needs—like onboarding, budget tracking, contractor management, tech troubleshooting, and office logistics—with broader team health and culture initiatives.
This role is ideal for someone who thrives in a fast-paced, collaborative environment, enjoys building structure around ambiguity, and has strong organizational and interpersonal skills.
What you'll do in this role Resource Management
Monitor and report on project and resourcing health
Oversee contractor management, including job descriptions, contract nuances, extensions, and supports resource allocation
Serve as the point of contact for contract updates and extensions in coordination with leads
Suggest resourcing solutions and track resource allocation across all creative projects
Operational Support
Manage onboarding for full-time employees and contractors, ensuring a seamless experience
Supports monthly budget tracking across projects and teams, surfacing risks and ensuring responsible spend
Troubleshoot common tech and access issues for team members, coordinating with IT as needed
Manage workspace logistics for the SF office
Process & Systems
Maintain and improve tracking systems for budgets, resourcing, and vendor management
Support adoption of project management and resourcing tools across the team
Identify and implement workflow improvements to help the team scale efficiently
Team Culture & Engagement
Coordinate and support cultural initiatives like all-team meetings, offsites, and community events
Partner with leads to create moments of connection and recognition for the team
Ensure operational excellence supports—not hinders—the team’s creative culture
You might thrive in this role if you: Have 7+ years of experience in creative operations, marketing operations, production, or a related role
Have strong organizational and project management skills, with an eye for detail
Are proficient in Google Sheets and Airtable, with experience building and maintaining tracking systems
Are comfortable managing budgets and resourcing workflows at scale
Are skilled at contractor/vendor management and navigating administrative processes
Are adept at balancing structure with flexibility—knowing when to enforce process and when to adapt
Are a clear communicator who can partner with stakeholders across teams and levels
Are excited to support both the operational backbone and cultural heartbeat of a high-impact team
About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.

AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information.

In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form.

No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared.

Join us in shaping the future of technology.
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Required Skill Profession

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