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Urgent! Credit Card Fraud Analyst Job Opening In Dallas – Now Hiring Dickey's Barbecue Pit



Job description

Position Summary

Dickey's Restaurant Brands desires to hire an experienced credit card fraud analyst.

Job Summary

This role monitors suspicious transaction activities and resolves fraudulent transactions.

You will monitor, analyze and act upon credit and debit card activity for the prevention and detection of fraud.

The role will utilize transaction data to identify common points of compromise, fraud trends that require immediate action, and customer impact that needs additional support.

This position will require a high degree of self-motivation, prioritization, and teamwork, and excellent analytical skills in order to filter and validate transaction data from multiple sources.

Individuals in this position are expected to develop a strong understanding and sense of ownership of the process they are working with.

Essential duties and responsibilities include, but are not limited to:

  • Review and analyze credit card transactions against reported fraud cases to mitigate fraud trends, primarily in excel and Power BI.
  • Recognize and act on fraud trends that need additional focus – work independently to research and take next steps, including linking unidentified transactions to known fraudulent activity, card restrictions, and interdepartmental communication
  • Use independent judgment to determine the need to cancel or maintain cards based on information received from customer contact and activity analysis to prevent further losses
  • Review and act on alerts, communicating with other teams and departments to escalate and act on as needed
  • Communicate with management and team in a proactive and collaborative manner.
  • Identify and resolve problems, escalating issues as needed, and contribute to work flow or process change and redesign
  • Respond quickly and with little direct management to ad hoc requests
  • Communicate independently with other departments and vendors to resolve issues
  • Independently manage additional projects and responsibilities as assigned
  • Assist in training departmental personnel as needed
  • Maintain a high level of confidentiality in all aspects of departmental work
  • Strong verbal and written communication skills
  • Ability to meet deadlines under pressure and meet regulatory reporting deadlines
  • Ability to organize and prioritize work
  • Education and/or Qualifying Work Experience:

  • Bachelor’s degree from a 4 year College or University, preferably in Criminal Justice, Data Analytics, Business/Finance, or
  • A 4-year degree in a non-business discipline with 1 – 3 years banking experience with Credit or Debit Card Fraud, or
  • High School diploma (or equivalent) with 5-7 years’ banking experience working with Credit or /Debit Card Fraud, ACH, Check Fraud and/or P2P products
  • Willingness and ability to work in either a Dallas or a Plano based office setting.

  • Required Skill Profession

    Other Office And Administrative Support Workers



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      Dickey's Barbecue Pit interview tips for Credit Card Fraud Analyst

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