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Urgent! Critical Care Flight Dispatcher | Mercy Health - Life Flight Network Job Opening In Lima – Now Hiring Mercy Health
Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
24Work Shift:
Nights (United States of America)This is an onsite position sitting in Lima, Ohio
Part Time- 24 hrs/week- Night Shift
Primary Function/General Purpose of Position
Working under the direction of the Mercy Health Life Flight Network (MHLFN), Director of Flight Operations, or delegate, the Critical Care Flight Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the nature of the emergency.
Essential Job Functions
Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner.
Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel.
Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System.
Maintains all required records and other documentation associated with patient transport and/or the operation of the Communication Center.
Ensures all billing paperwork is completed accurately.
Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures.
Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible.
Initiates appropriate protocols regarding notification and determination of patient destination.
Maintains knowledge of the Mercy Health – Life Flight Network Emergency Response Plan.
Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills.
Demonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health – Life Flight Network program and regulated transport activities.
Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area.
Demonstrates critical thinking abilities when triaging patient transports and making decisions.
Makes decisions in an independent and high stress environment.
Has comprehensive understanding of operational control requirements, as necessary in staffing an operational control center (Reference 14CFR135.77)
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.
Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
Incident Command Service (ICS) Certifications: 100, 200 and 700 (required)
Basic Life Support (BLS) (required)
Emergency Medical Dispatcher (EMD) (preferred, but required within 6 months of employment)
International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred, but required within 12 months of employment)
Ohio Paramedic (preferred)
Education
High School Diploma/GED (required)
Associates Degree or higher (preferred)
Work Experience
1 year of experience in Emergency Medical Systems or healthcare/public safety related field (required)
9 months experience as System Status controller Transport Medicine (required)
1 year of previous experience with Federal Aviation Regulations (FAR) 121 or 135, or helicopter air ambulance dispatching, or previous EMS/Public Safety dispatching experience (preferred)
Training
Operations Control Specialist Training (preferred, but required within 6 months of employment)
Aircraft Dispatcher Certification Course (14CFR Part 65) (preferred, but required within 18 months of employment)
Language
None
Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)
Working Conditions
Periods of high stress and fluctuating workloads may occur.
Long-distance or air travel as needed- not to exceed 10% travel.
General office environment.
May have periods of constant interruptions.
Required to car travel to off-site locations, occasionally in adverse weather conditions.
Prolonged periods of working alone.
Physical Requirements
Physical Demands
Frequency 0% 1-33% 34-66% 67-100%
Lifting/ Carrying (0-50 lbs.) X
Lifting/ Carrying (50-100 lbs.) X
Push/ Pull (0-50 lbs.) X
Push/ Pull (50-100 lbs.) X
Stoop, Kneel X
Crawling X
Climbing X
Balance X
Bending X
Work Position
Frequency 0% 1-33% 34-66% 67-100%
Sitting X
Walking X
Standing X
Additional Physical Requirements/Hazards
Physical Requirements
Manual dexterity (eye/hand coordination)
Perform shift work
Hear alarms/telephone/audio recordings
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity – far
Acuity – near
Hazards
Depth perception
Exposure to potential electrical shock
Exposure to high pitched noises
Skills
Type accurately 25-30 words per minute
Analyzing data or information
Understand medical terminology
Transport scheduling
Business writing skills
Computer Skills
Ability to understand and interpret laws and regulations.
Basic Mathematical Skills
Public relations skills
Phone / email etiquette
Language Skills
Attention to detail
Critical thinking
Teamwork
Active listening
Safety focused
Emotional intelligence
Conflict management
Adaptability
Collaboration
Time management
Learner Attitude
Mercy Health is an equal opportunity employer.
As a associate, you’re part of a Misson that matters.
We support your well-being – personally and professionally.
Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
Department:
Critical Care Dispatch - Life Flight NetworkMercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,
Material Recording, Scheduling, Dispatching, And Distributing Workers
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Unlock Your Critical Care Potential: Insight & Career Growth Guide
Real-time Critical Care Jobs Trends in Lima, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Critical Care in Lima, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 86509 jobs in United States and 54 jobs in Lima. This comprehensive analysis highlights market share and opportunities for professionals in Critical Care roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Mercy Health is currently hiring and seeking a Critical Care Flight Dispatcher | Mercy Health Life Flight Network to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mercy Health adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Critical Care Flight Dispatcher | Mercy Health Life Flight Network Jobs United States varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Critical Care Flight Dispatcher | Mercy Health Life Flight Network typically include Material Recording, Scheduling, Dispatching, And Distributing Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Critical Care Flight Dispatcher | Mercy Health Life Flight Network interview at Mercy Health, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Mercy Health's products or services and be prepared to discuss how you can contribute to their success.
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