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Urgent! Critical Care Flight Dispatcher | Mercy Health - Life Flight Network Job Opening In Lima – Now Hiring Mercy Health

Critical Care Flight Dispatcher | Mercy Health Life Flight Network



Job description

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

24

Work Shift:

Nights (United States of America)

This is an onsite position sitting in Lima, Ohio

Part Time- 24 hrs/week- Night Shift

Primary Function/General Purpose of Position

Working under the direction of the Mercy Health Life Flight Network (MHLFN), Director of Flight Operations, or delegate, the Critical Care Flight Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the nature of the emergency.

Essential Job Functions

  • Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner.

  • Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel.

  • Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System.

  • Maintains all required records and other documentation associated with patient transport and/or the operation of the Communication Center.

    Ensures all billing paperwork is completed accurately.

  • Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures.

  • Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible.

    Initiates appropriate protocols regarding notification and determination of patient destination.

  • Maintains knowledge of the Mercy Health – Life Flight Network Emergency Response Plan.

    Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills.

  • Demonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health – Life Flight Network program and regulated transport activities.

    Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area.

  • Demonstrates critical thinking abilities when triaging patient transports and making decisions.

    Makes decisions in an independent and high stress environment.

  • Has comprehensive understanding of operational control requirements, as necessary in staffing an operational control center (Reference 14CFR135.77)

  • This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.

    Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

    Licensing/Certification

    Incident Command Service (ICS) Certifications: 100, 200 and 700 (required)

    Basic Life Support (BLS) (required)

    Emergency Medical Dispatcher (EMD) (preferred, but required within 6 months of employment)

    International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred, but required within 12 months of employment)

    Ohio Paramedic (preferred)

    Education

    High School Diploma/GED (required)

    Associates Degree or higher (preferred)

    Work Experience

    1 year of experience in Emergency Medical Systems or healthcare/public safety related field (required)

    9 months experience as System Status controller Transport Medicine (required)

    1 year of previous experience with Federal Aviation Regulations (FAR) 121 or 135, or helicopter air ambulance dispatching, or previous EMS/Public Safety dispatching experience (preferred)

    Training

    Operations Control Specialist Training (preferred, but required within 6 months of employment)

    Aircraft Dispatcher Certification Course (14CFR Part 65) (preferred, but required within 18 months of employment)

    Language

    None

    Patient Population

    Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

    Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

    Neonates (0-4 weeks)

    Infant (1-12 months)

    Pediatrics (1-12 years)

    Adolescents (13-17 years)

    Adults (18-64 years)

    Geriatrics (65 years and older)

    Working Conditions

    Periods of high stress and fluctuating workloads may occur.

    Long-distance or air travel as needed- not to exceed 10% travel.

    General office environment.

    May have periods of constant interruptions.

    Required to car travel to off-site locations, occasionally in adverse weather conditions.

    Prolonged periods of working alone.

    Physical Requirements

    Physical Demands

    Frequency 0% 1-33% 34-66% 67-100%

    Lifting/ Carrying (0-50 lbs.) X

    Lifting/ Carrying (50-100 lbs.) X

    Push/ Pull (0-50 lbs.) X

    Push/ Pull (50-100 lbs.) X

    Stoop, Kneel X

    Crawling X

    Climbing X

    Balance X

    Bending X

    Work Position

    Frequency 0% 1-33% 34-66% 67-100%

    Sitting X

    Walking X

    Standing X

    Additional Physical Requirements/Hazards

    Physical Requirements

    Manual dexterity (eye/hand coordination)

    Perform shift work

    Hear alarms/telephone/audio recordings

    Reach above shoulder

    Repetitive arm/hand movements

    Finger Dexterity

    Color Vision

    Acuity – far

    Acuity – near

    Hazards

    Depth perception

    Exposure to potential electrical shock

    Exposure to high pitched noises

    Skills

    Type accurately 25-30 words per minute

    Analyzing data or information

    Understand medical terminology

    Transport scheduling

    Business writing skills

    Computer Skills

    Ability to understand and interpret laws and regulations.

    Basic Mathematical Skills

    Public relations skills

    Phone / email etiquette

    Language Skills

    Attention to detail

    Critical thinking

    Teamwork

    Active listening

    Safety focused

    Emotional intelligence

    Conflict management

    Adaptability

    Collaboration

    Time management

    Learner Attitude

    Mercy Health is an equal opportunity employer.

    As a associate, you’re part of a Misson that matters.

    We support your well-being – personally and professionally.

    Our benefits are built to grow with you and meet your unique needs, every step of the way.

    What we offer
    • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
    • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
    • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
    • Tuition assistance, professional development and continuing education support

    Department:

    Critical Care Dispatch - Life Flight Network

    Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,


    Required Skill Profession

    Material Recording, Scheduling, Dispatching, And Distributing Workers



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