CRM Administrator & Data Strategy Manager

Job description

Online applications must be received before 11:59pm on:

October 19, 2025

If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):

1527-NN_ADMINPRO - Business Systems Analyst Senior

Business Title:

CRM Administrator & Data Strategy Manager

Employee Type:

Admin.

Professional

Position Details:

The Opportunity:
The WSU Foundation builds on the enthusiasm, pride and loyalty of the Cougar family to grow philanthropic relationships, broaden the base of alumni and donor engagement, and responsibly manage assets to advance WSU’s mission, vision and goals.

As theCRMAdministrator & Data Strategy Manager, for the WSU Foundation, you will administer, manage, and oversee the day-to-day operations of and strategy for the University AdvancementCRM(Constituent Relationship Management) system.

You will work closely withWSUAdvancement (WSUFoundation & Alumni Association), as well as fundraising departments across theWSUSystem (6 campuses).
 

In this role, you will collaborate and partner with cross-functional leaders, colleges, units, and departments to continually develop and expand integrated, system-wideCRMstrategic plans in support of University Advancement philanthropic initiatives.

You will be accountable for coordinating communication strategies,UATprocesses, and integrations; managing system customizations impacting business practices; and working to maximize the effectiveness of theCRM, improve the advancement and donor experience, and assist in achieving cohesive department and unit goals across theWSUsystem.

You will also have the opportunity to design and support integration across theWSUsystem, with focus on WSU Advancement’s strategic plan.

You will re-engineer theCRMcore strategies on an on-going basis to achieve specific, ambitious goals and to position WSU Advancement for the next level of long-term success in continuing to transform processes, appropriately increase access, and strategically support the overallWSUAdvancement communities.

In this position, you will lead and supervise the work of assigned cross-functional teams, provide change leadership that improvesCRMsystem practices and collaboration, promoteCRMbest practices, and may leadCRMtrainings.

You will also work and partner with the Director of Advancement Records and Data Strategy and unitAVPwith planning to manage critical system areas and strategic partnerships to streamline business processes and ensure integrity of theCRMsystem and philanthropic campaigns.

Additional Information:

This is a full-time (100% FTE), permanent position.

This position is overtime ineligible.

*This position is located in Pullman WA, and may be eligible for a remote or hybrid schedule*

Monthly Salary: $4,942.10 - $7,569.55 | Commesurate with experience and qualifications

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position.

Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Successful candidates typically begin up to mid-point of the salary range.

For additional information, please review WSU’s Administrative Professional Compensation.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts.

For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation.

Required Qualifications:

Bachelor’s degree in Business, Management Information Systems, or related field AND four (4) years of professional experience in procedural, management, or business analysis work; OR a combination of education and experience totaling eight (8) years from which comparable knowledge and ability are acquired.

A Master’s Degree in a related field may substitute for one (1) year of professional work experience.

Demonstrated project and time management experience; strong organizational skills with the ability to manage multiple priorities.

Demonstrated effective interpersonal, written, and oral communication skills with a focus on building and maintaining positive working relationships.

Technical aptitude toward data quality and management.

Ability to travel to a WSU campus 1-2 times per year.

Ability to work a flexible schedule including some weekends and evenings.

Preferred Qualifications:

Experience and skill in writing professional and effective communications to internal and external audiences.

Experience working and collaborating with cross-functional diverse populations and a commitment to develop strategies that serve the needs of students.

Knowledge of communication strategies in higher education.

Experience building or supporting the build of complex communication plans including logic and variable data.

Experience with Technology solutions (Ellucian CRM Advance and/or Microsoft Dynamics) CRM, or related systems such as Salesforce, HubSpot, or Raiser’s Edge, and conceptual understanding of relational databases.

Experience and success leading change management.

Basic knowledge of ADA accessibility in technology and communications.

Knowledge of Advancement principles and University Advancement policies and procedures, including use of database systems for higher ed.

Strategic focus to improve and promote quality and efficiency of CRM systems.

Experience establishing data enhancement and project plans to support data hygiene initiatives.

Experience supporting an Advancement unit(s) during a comprehensive university fundraising campaign.

Experience researching, analyzing, and interpreting complex information.

Experience in database programming with SQL Server or Oracle and other database programming tools and databases.

Experience implementing or working with Ellucian Advance Web, CRM Advance, or other higher education systems.

Demonstrated knowledge of process, ethics, and policies of professional fundraising.

About Foundation: For more information about the great work we are doing and to view our mission and values, please visit our website linked above.

Area/College: Washington State University Foundation

Department Name: Advancement Records and Data Strategy

City, State, Zip: Pullman, WA 99163

Application Instructions: All applicants must upload a cover letter and resume/CV to their online application.

Application materials should clearly communicate how the applicant meets all required qualifications.

Documents may be submitted in one file or separate files.

Applicants are encouraged to upload as a PDF if possible.

Applicants will be requested to provide contact information for professional references within the online application.

External candidates, please upload all documents in the “Resume/CV” section of your application.

Internal candidates, please upload all documents in the “Resume/Cover Letter” section of your application.

Required Documents:

Resume or CV

Cover Letter

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need.

A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:

Full time

Position Term:

12 Month

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens.

All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities.

To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or .

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both.

More information, resources, and contact information are available here:

Required Skill Profession

Operations Specialties Managers