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Urgent! CRM Analyst Job Opening In Miami – Now Hiring INSPYR Solutions



Job description

Job Description:

  • The CRM Data Contractor supports Customer Relationship Management (CRM) team by providing self-service reporting and data-driven recommendations.

  • This role is responsible for analyzing campaign performance across email, direct mail and the website and sharing ways to enhance customer engagement and drive cruise bookings.

    A successful CRM Data Contractor will be comfortable working with data from many different data sources, preparing and mining data, creating reports and dashboards, and presenting information in a clear and compelling manner.

  • This role works closely with members of the CRM team as well as cross-functional partners throughout the organization.


  • The ideal candidate will be passionate about turning data into actionable insights.

  • They will have expert-level SQL skills and experience manipulating data in Google Analytics, Looker and Tableau Desktop.

  • They'll possess a strong understanding of statistical techniques and advanced mathematical skills.

  • In addition to strong attention to detail, they have a proactive mindset with a continuous improvement approach to processes and reporting.


  • Maintain datasets required for reporting on email, direct mail and website performance.

  • Data will be maintained via SQL through Google BigQuery, SAS Enterprise Guide, Microsoft Excel and similar tools.

  • Role will leverge the Salesforce Marketing Cloud, Movable Ink DaVinci, Optimizely, Asana, etc...

  • Prepare reports and visualizations using Tableau Desktop, Looker, Google Analytics, Microsoft Excel and similar tools.

  • Focus will be on email, direct mail, website shopping funnels, A/B tests and ad hoc initiatives.

  • Analyze business performance and present findings and recommendations to stakeholders in a clear and compelling manner that drives the business forward.


  • Work cross-functionally coordinating with Marketing teams and other business units such as Casino, Creative, E-commerce, Business Intelligence, and IT to align CRM initiatives with broader business objectives.

  • Streamline and automate processes to improve efficiency and accuracy while freeing-up time and resources.


  • Qualifications:


  • Bachelor's Degree - Marketing, Business Analytics, Statistics, or a related field

  • - years of experience in CRM, Marketing Analytics, or a similar role

  • Proficient in SQL and experienced with reporting and data visualization tools

  • Online industry or travel experience preferred

  • Ability to solve complex tasks with simple, clean code

  • Outstanding oral and written communication skills one-on-one and in large groups, with the ability to communicate high-level concepts

  • Incredible attention to detail

  • Experience with Google Analytics (preferably GA) or other web analytics platforms

  • Proficient in SQL, especially BigQuery or SAS Enterprise Guide

  • Experienced building reports and dashboards in Tableau Desktop, Looker, or other similar tools

  • Website tagging knowledge is a plus

  • Familiarity with Salesforce Marketing Cloud or similar ESPs
  • Our benefits package includes:
  • Comprehensive medical benefits

  • Competitive pay

  • (k) Retirement plan

  • …and much more!


  • Required Skill Profession

    Business Operations Specialists



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      Unlock Your CRM Analyst Potential: Insight & Career Growth Guide


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    • Interview Tips for CRM Analyst Job Success
      INSPYR Solutions interview tips for CRM Analyst

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